Social VoIP

IT Toolbox

Group Calls Come to Social VoIP. Facebook Messenger recently debuted a new feature that enables users to launch group VoIP audio calls from any group chat. Facebook initially rolled out VoIP calling back in 2013, and within a year they were able to boast that Messenger calls comprised 10 percent of all mobile VoIP calls being made around the globe.

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Latest softphones crash the mobile-desktop VoIP barrier

IT Toolbox

Are we coming to the end of the service war between mobile operators and VoIP providers? The soft phone company is recognized in the VoIP industry for its pioneering role in launching VoIP communication apps in 2003. Its desktop and mobile platforms are now called on by more than 10 million people. Zoiper thinks so. Zoiper provides service-independent softphone apps via both desktop

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3 Ways Mobile Apps Change VoIP/UC Choices for Businesses

IT Toolbox

Mobile devices have hugely influenced voice over IP (VoIP) and unified communications (UC) over the past few years. As mobile apps for VoIP and UC mature, in many cases they drive the solution that works best for many businesses. With maturity comes tighter and more seamless integration, better security, ease of use, and the incredible convenience benefits of aligning with fast-moving mobile technology.

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VoIP, mobile emergency call volumes soar

IT Toolbox

A recurring theme within the rapid evolution of VoIP technology is its impact on the ability of emergency services to respond. On one side, older fixed wire communications employed by emergency services are being phased out and being replaced by VoIP. On the other, as entire counties begin moving away from PBX communications to VoIP, regulators and local governments worry about how emergency services

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3 Benefits of VoIP for Customer Service

IT Toolbox

The global Voice over Internet Protocol (VoIP) services market is expected to swell to $140 billion by 2021 -- up from $83 billion in 2015. Mobile VoIP and

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Mobile VoIP market: Growing at 28%+ a year until 2020

IT Toolbox

Average annual growth in the global mobile VoIP market forecasts at 28.5% Mobile VoIP offers customers the ability to make IP calls over mobile 3G and LTE networks, as well as fixed connections such as wireless hotspots and WiFi. between 2016 and 2020, according to new research. The forecast by Technavio is partly based on an increase in service revenues from both enterprise and individual

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Migrating to VoIP

Spearline

The growth of VoIP and SIP. Global Market Insights suggests that by 2025 the VoIP (Voice over Internet Protocol) market will have grown to $55 billion from approximately $20 billion in 2018. However, in the case of business organizations, the move to VoIP is often a strategic one.

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Why SMS messaging still matters for VoIP

IT Toolbox

VoIP phones carry with them a range of benefits for small businesses as well as other users. This is thought to have a superior marketing impact, as the information can stay on a user’s phone or mobile device for future reference. Among these features, service providers are beefing up SMS/MMS, making it considerably cheaper for companies to reach their clients using SMS messaging.

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How VoIP Will Revolutionize Your Business

IT Toolbox

Voice over Internet Protocol (VoIP) allows you to make phone calls over the internet instead of over a regular phone line. According to the Federal Communications Commission, you can use VoIP to call any mobile, long distance or international number. Because of this, VoIP is now on the cusp of becoming a huge business. In fact, according to Toolbox.com, many experts believe that, by 2020, "the global

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When selecting a VoIP, these are your best bets

Mashable VR

Welcome to the era of VoIP. At its simplest, a VoIP (also known as Voice over Internet Protocol) is a way of making phone calls through the internet rather than having to rely on a regular landline or your cell phone. Why are VoIPs important? SEE ALSO: What the heck is a VoIP?

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Insuring Your VoIP Network

IT Toolbox

The latest Digital Global Overview report from We Are Social and Hootsuite notes that there are over five billion unique mobile numbers and some 2.7 billion mobile social users. Save $700 Billion with Incident Management-as-a-Service. Over half the world’s population now uses the Internet, and digital communication and connectivity is changing the way

3 Causes for Poor VoIP Call Quality and How to Fix Them

IT Toolbox

Voice over IP (VoIP) can help businesses save money on phone services by using the Internet as its medium rather than traditional phone lines. However, cost savings aren’t the only reason many businesses have moved to VoIP. This technology makes setup as simple as plugging a VoIP phone into a network jack. Not only that, but the myriad apps available for mobile phones and computers make it

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Minimizing Jitter for VoIP calls

Spearline

To most organizations, Voice Over Internet Protocol or VoIP mobile services are a perfect option. While VoIP has many important aspects, one of the most widespread and common problems that it faces is Jitter.

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App-driven VoIP-on-the-go gets a boost

IT Toolbox

Appdome, one of the first cloud services that automates mobile app integration, is making changes to its SaaS platform in order to tackle the tricky issue of integration of VoIP apps with enterprise mobility management (EMM) services. Among the new features being rolled out as part of a wide-reaching upgrade to the platform are advanced VoIP and video support, hybrid app asset encryption

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How Native Skype for Business Calling on the iPhone Challenges Mobile VoIP

IT Toolbox

Native Skype for Business calling on iOS could rightfully challenge the rest of the mobile voice over IP (VoIP) market. Starting with the fact that Microsoft is showing its iOS app development chops with its Microsoft Office and SharePoint apps, that good work and user experience (UX) are finding their way into the Skype for Business app. Improved UX.

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Top 5 reasons you need to use VoIP for business

Spearline

What is VoIP? VoIP is a cost-effective and efficient solution for businesses dealing in telecommunications. VoIP is the ability to use a single high-speed internet connection for voice, video and data. Here are five more benefits of VoIP in the contact centre and beyond.

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Business VoIP vs Traditional PBX Systems

Galido

Information Technology Blog - - Business VoIP vs Traditional PBX Systems - Information Technology Blog. A VoIP phone, also known as a SIP phone or Softphone, uses Voice Over IP (VoIP) to make and transmit phone calls over an IP network, such as the Internet. VoIP converts standard telephone audio into a digital format that can be transmitted over the Internet and also converts incoming digital telephone signals from the Internet into standard telephone audio.

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Do your VoIP services have a case of the 'jitters'?

Spearline

Since the global adoption of VoIP and video as primary communication solutions, Unified Communications (UC) has never had a more valuable asset. However, because VoIP relies on an internet connection, poor network performance is one of the most common issues affecting it.

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Things to look for in a VOIP Business Provider

Galido

Here are some things to be look for and be aware of when choosing a VoIP provider. VoIP Technology. The principals of VoIP calls are similar to traditional digital phones which involves signaling, channel setup, digitizing analog signals, and encoding. While traditional digital phones are transmitted as digital packets over a circuit-switched network, transmission over VoIP occurs as IP packets over a packet switched network. are usually present as VoIP features.

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Tracking mobile sales agent calls just got easier

IT Toolbox

Keeping up with sales agents in the field often poses challenges, yet VoIP technology now offers companies the ability to track the calling activities of agents no matter where they are located. Until recently, however, some form of wireless connection at the very minimum was necessary in order for companies to maintain effective call monitoring. That could all be changing now. CallTrack

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The VoIP connection: Don’t be jittery with bad audio quality

Spearline

This issue is a common cause of poor VoIP conversations. What is VoIP? Voice over Internet Protocol (VoIP) allows individuals to make calls over the internet. A great solution for most businesses, VoIP telephone systems allows more flexibility than ever before. Providing feature-filled telephony service at a fraction of the standard company telephony price, VoIP can be highly effective.

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IoT Hotel Room of the Future

IT Toolbox

” Thanks to IP-based communications and the adoption of mobile VoIP technologies, we are more connected than ever. Frost & Sullivan recently predicted that, “…every person globally will be impacted by IoT; its emergence will disrupt traditional business models across every industry.” Now we are being connected to our devices and appliances – from smart TVs, to our connected

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Voice response software delivers competitive edge

IT Toolbox

Interactive Voice Response (IVR) technology is enjoying increasing uptake in this mobile age. Its utility within the VoIPIVR services multiple business objectives, ranging from customer service to bill payment and a myriad of other facilities. Dynamic IVR voice builder technology is in increasing demand because of its seamless functionality and the multiple applications it can serve.

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Cloud Platform offers electric cooperatives broadband phone service solution

IT Toolbox

Cloud Voice Platform is a web-scale, turnkey virtualized software solution that enables cable, mobile, telco and other broadband providers to rapidly customize, launch and profit from VoIP and UC services. The option has driven four electric cooperatives to turn to the Cloud Voice Platform offered by Alianza to power phone services over their existing fiber broadband services.

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Skype Voice and Video Chat Alternatives

Galido

Phytter by HEC International Philippines is a reliable and friendly online VoIP option that can be used in as many ways as you like. International users have the option to make calls using Google Hangouts (with Video conferencing up to 10 people) on a computer, Android or Apple mobile device. WeChat also offers a VoIP service enabling users to make international calls for low rates. Setup is simple and only requires a browser or mobile app to run the service.

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Understanding Packet Loss

Spearline

The end result of these packets failing to reach the opposite end of the network communication leads to missing data, in a VoIP call it would lead to missing pieces of the conversation. Connectivity and audio quality are monitored on fixed-line, SIP, or mobile networks, globally.

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Understanding The Challenges Telco's Have Faced During COVID-19

Spearline

’ Outbound testing increased, as did reliance and on and the usage of VoIP technologies, according to Hayes. Second, dial-out to mobile became more material as those working from home now relied more on their mobile devices to fuel working experiences.

The Advantages Of Using Cloud Phone Systems

Galido

A cloud phone system is what is sometimes referred to as VoIP. When this is paid for, the VoIP system runs efficiently. Plus, it’s also easier to have a back-up Internet connection as well, such as the individual phones’ mobile data connections.

Twilio to acquire Seattle business texting startup Zipwhip for $850M

GeekWire

This allowed companies to text with their customers from landline phones, VoIP services, and toll-free numbers. He moved on to become CEO of Simplewire, one of the mobile industry’s first text messaging aggregators, in 2002.

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How Latency may be a challenge for Networks due to Remote Working

Spearline

A common cause of poor VoIP (Voice over Internet Protocol) calls, high latency value can lead to great difficulty in conducting conversations and cause frustration. For VoIP calls, a one-way latency of 20 ms is normal; a latency of even 150 ms is barely perceptible and thus acceptable.

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Understanding PESQ

Spearline

With PESQ, audio quality on phone calls - mobile or fixed-line network; toll and toll-free services, VoIP or PSTN - can be assessed to an agreed international standard. Connectivity and audio quality are monitored on fixed-line, SIP, or mobile networks, globally.

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Area-codeless local calls will largely go away in October — but for a good reason

The Verge

The change will apply to landlines, cell phones, and VoIP systems. Here are the carrier support pages for: T-Mobile. Photo by Amelia Holowaty Krales / The Verge.

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Understanding POLQA

Spearline

The successor of PESQ - POLQA works in a similar way but can handle higher bandwidth audio signals including super-wideband (HD) and full-band voice signals, as well as the most recent voice coding and VoIP/VoLTE transmission technologies.

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What Is: POLQA?

Spearline

POLQA is the successor of PESQ - it works in a similar way but can handle higher bandwidth audio signals including super-wideband (HD) and full-band voice signals, as well as the most recent voice coding and VoIP/VoLTE transmission technologies.

Strengthening relationships with customers remotely.

Spearline

” Because of increased pressures on internet services, there has been an impact on the performance of video and VOIP conferencing services at various times. The use of traditional fixed-line or mobile phones for quick check-ins has really increased.

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Fountainhead: The End of the Laptop-Centric World?

Fountainhead

Whenever Margo does remote work with a given client -- accessing the intranet, using internal apps, interacting via collaboration software, or even certain VoiP apps -- she must use the appropriate laptop. Enter the concepts of "Mobile applications" and "Virtual desktops". In my opinion, the "PC era" will begin to ebb, as the concept of mobile apps and virtual workspaces begins to take hold. Labels: Mobile Work , Mobility , Predictions , VDI. Mobile Work. (4).

InfoSec Policies and Standards: Some strategic context for those just diving into this world

CTOvision

Time, money, and resource mobilization are some factors that are discussed in this level. Once the information security policy is written to cover the rules, all employees should adhere to it while sending email, accessing VOIP, browsing the Internet, and accessing confidential data in a system. Some of the assets that these policies cover are mobile, wireless, desktop, laptop and tablet computers, email, servers, Internet, etc. By Albert Fruz.

Penetration Testing Remote Workers

SecureWorld News

These are off limits regardless of where the BYOD is located, and organizations should use a Mobile Device Management (MDM) solution to provide email segmentation and data management.

What’s new in Teams – Microsoft Ignite Edition

Perficient - Digital Transformation

Some of the new capabilities include: Home – This is a new mobile experience which allows firstline workers to see what the most relevant and important info for their day includes. Managers can review and accept time off requests and swap shifts while firstline workers can swap/offer shifts and request time off all from their mobile phones. IT Admins can set policies to prevent images from being stored on a mobile device or local drive.

What’s new in Microsoft Teams – June 2018 Updates

Perficient - Digital Transformation

New Meeting Capabilities on Mobile. With the most recent update to the mobile app, you are now able to join a call/meeting with Teams. More information on the mobile applications here. You can now initiate, receive, or join 1:1 calls and scheduled meetings via audio (VoIP), video or phone* with team members or others outside your organization. Join a Call or Meeting with Microsoft Teams Mobile App.

From-the-Field: Consumerized Confessions from a Senior IT Pro - IT.

IT Pros Rock!

With my Surface device, I’ve experienced a new level of mobility and flexibility in doing my work that I like to call “IT Pro-ductivity” I’ve tested lots of other consumer devices – and in my experience, they just haven’t addressed my needs as an IT Pro nearly as well as the Surface. My back and arms are a lot happier now and I’ve finally got a mobile device with a battery that can last for a whole business day! Sign in. IT Pros ROCK!

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Cloud telephony is set to reach a value of US$42 billion by 2026

Spearline

They predict that Asia Pacific will also see marked growth in cloud telephony services due to large enterprises making the switch to cloud-based solutions and the introduction of low-cost mobile phones and tablets in the region. One of our recent blogs went into more detail on the reported issues when companies do make the switch to VoIP/SIP, with findings from the SIP School showing that, where problems occur, the most common are with CODEC mismatches and experiencing one-way audio.

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The best free apps for video calling

The Verge

Skype, now part of Microsoft, has added video conferencing to its VoIP features. A mobile app best suited to one-to-ones. In addition, the app now allows you to create groups of up to 12 participants (but only on its mobile versions). Photo by Stefano Guidi/Getty Images.

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