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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. With the help of IBM Consulting, Bouygues Telecom launched an initiative that empowered all business and IT functions to create, develop, and implement their own cloud-native AI applications.

IBM 126
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FORRward: A Weekly Read For Tech And Marketing Execs

Forrester IT

An investigation into employee conditions found that factory workers were forced to work without any social […]. Leicester’s garment factories, many of which are suppliers to UK-based online fashion retailer boohoo, were identified as the most likely cause of the new outbreak.

Fashion 276
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Collaboration Chronicles: Building Strong Relationships with Stakeholders

Kitaboo

It is the procedure to identify, analyze, and strategically influence stakeholders (individuals, groups, or organizations)that can contribute to the effective growth and development of key strategies of any business. Step 9 – Plan for Crisis Management Develop robust crisis management plans to address any unforeseen issues promptly.

eBook 78
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Online Social Networking & Business Collaboration World - CEO panel

Trends in the Living Networks

I'm at Online Social Networking & Business Collaboration World , where I'm chairing the plenary sessions and enterprise streams. RK: Friendster is also a social media network. Established media and social media contrast. In developing world great opportunities because existing players don't have the distribution.

Social 60
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Augmented Reality and the Network

Spearline Testing

There are new demands on network resources which will inevitably change the way the telecoms providers view, manage and develop the network. First developed in 1968 at Harvard University, AR surprisingly isn’t that new of a concept but is slowly working its way into being adapted into most, if not all, businesses.

Network 84
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These Are the Eight WordPress Tools You Can’t Go Without

Galido

Without a doubt, WordPress is the most popular website development platform on the planet. This CMS is used by an increasing number of website developers to support around 75 million sites worldwide. This plugin offers the best popups that will help you expand your business whether you are a B2B, eCommerce company, agency or publisher.

Tools 87
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DEI tech reimagines workplace equity and attracts investors amid mounting calls for change

GeekWire

Remitly is among scores of companies that are learning to navigate the social waters of “a new normal” amid mounting pressure from consumers and regulators to accelerate their DEI (diversity, equity, and inclusion) efforts. “When you think about the role of chief diversity officers, most organizations have very limited resources,” said Vu.