How AI can boost customer satisfaction, retention, and loyalty in the contact center
CIO Business Intelligence
JANUARY 3, 2024
The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. With the help of IBM Consulting, Bouygues Telecom launched an initiative that empowered all business and IT functions to create, develop, and implement their own cloud-native AI applications.
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