CIO Business Intelligence

NOVEMBER 15, 2023

The understanding of the human intent is much more powerful, and the ability to take from a knowledge base article what you need to know and surface it right away is huge,” Bedi says of the advantage that generative AI has over previous generations of automated tools aimed at helping users triage their own problems.

Knowledge Base 132

Knowledge Base Enterprise Enterprise Tools 132

CIO Business Intelligence

FEBRUARY 20, 2024

According to Gartner , as much as 75% of operational decisions could be made within an AI-enabled application or process by 2030. The company can also unify its knowledge base and promote search and information use that better meets its needs. These opportunities are significant.

Architecture 83

Architecture Data Microsoft Industry 83

CIO Business Intelligence

AUGUST 1, 2023

Artificial Intelligence, Enterprise Applications, Generative AI Other functions were found to be using generative AI to identify customer needs, draft technical documents, create new product designs, and forecast trends.

Enterprise 83

Enterprise Enterprise Artificial Intelligence Pharmaceuticals 83

CIO Business Intelligence

APRIL 11, 2024

In the report, Gartner says Oracle differentiates itself from other providers through its enhanced support for Oracle Applications, aggressive IaaS pricing, multicloud services, and variety of distributed and sovereign cloud options. Oracle is helped by the fact that it has two offerings for enterprise applications, says Thompson.

Oracle 121

Oracle Enterprise Enterprise Cloud 121

CIO Business Intelligence

NOVEMBER 8, 2023

Within a few years, I seized an opportunity to work in Canada in an application development support role. A second is application development, looking at utilizing gen AI app builders based on an existing knowledge base for internal use. That’s a basic use case that many organizations are exploring.

Devops 114

Devops Artificial Intelligence Applications Development 114

CIO Business Intelligence

NOVEMBER 16, 2023

Previously with Now Assist in Virtual Agent, chatbot creators could pull in data to answer questions from a company’s knowledge base “with one check of the box,” Barnes said. The hard part: Integrating for business value Element AI was set up to build AI applications that could be easily integrated into business processes.

Virtualization 125

Virtualization Knowledge Base CTO Microsoft 125

CIO Business Intelligence

JANUARY 31, 2024

That’s a high bar, since a typical enterprise IT environment spans the cloud, edge, and hosted and on-premises data centers containing thousands of interdependent applications, all of which create millions of data points. When incidents do occur, they need to resolve them quickly. Take advantage of intuitive virtual agents.

Artificial Intelligence 107

Artificial Intelligence Knowledge Base Devops Data 107

CIO Business Intelligence

SEPTEMBER 7, 2022

Dubbed Cropin Cloud, the suite comes with the ability to ingest and process data, run machine learning models for quick analysis and decision making, and several applications specific to the industry’s needs.

Industry 86

Industry Cloud Data Analysis 86

CIO Business Intelligence

OCTOBER 12, 2023

If your business relies heavily on software engineering, you might consider trying tools that will help support your developers with code creation, such as paired programming. Marketing departments may find ways to make information housed in knowledge-based articles and other content more easily discoverable.

Strategy 108

Strategy Dell Survey Artificial Intelligence 108

CIO Business Intelligence

FEBRUARY 29, 2024

For example, as query assistants, generative AI tools can help customers better navigate an extensive product knowledge base using a simple question-and-answer format. Evaluating questions is a step typically missed in so-called RAG (retrieval augmented generation) applications, Gunasekara notes.

Open Source 114

Open Source Data Knowledge Base Examples 114

CIO Business Intelligence

JULY 31, 2023

Mentorship and professional growth can happen through the format of questions and answers, especially at an organization pushing a rapid pace of innovation, where new tools and technologies are regularly being introduced and utilized in the company’s applications and infrastructure.

Engineering 82

Engineering Knowledge Base Financial Development 82

CIO Business Intelligence

JULY 10, 2023

Most business leaders don’t need convincing about the power of AI: nearly 60% surveyed last year by Zendesk said they plan to increase their investment by at least 25% this year. Leading technology vendors have made it so that businesses can easily launch and customize their own powerful, CX-enhancing AI. Ready to build your own AI?

Examples 61

Examples Study Authentication Artificial Intelligence 61

CIO Business Intelligence

MARCH 27, 2023

We’ll see the continued shift away from button-based chatbots to conversational virtual agents that can handle more complex interactions with a sophisticated reasoning engine and integrated back-end systems. The customer accepts, the call ends, and the bot steps in via text/SMS.

Examples 110

Examples Trends Artificial Intelligence Virtualization 110

CIO Business Intelligence

MAY 2, 2023

Generative artificial intelligence (GenAI) tools such as Azure OpenAI have been drawing attention in recent months, and there is widespread consensus that these technologies can significantly transform the retail industry. Caton : OpenAI is the fastest application to hit 100 million users —faster than Facebook, Instagram, or WhatsApp.

Retail 88

Retail Industry Artificial Intelligence Microsoft 88

CIO Business Intelligence

OCTOBER 25, 2022

DevOps environments give development teams the flexibility and structure needed to drive productivity and implement early and often “shift left” testing to ensure application optimization. Development teams can also create knowledge bases of automated testing templates to quickly pull and use or adjust to fit new and evolving testing needs.

Devops 95

Devops Software Software Quality Assurance 95

CIO Business Intelligence

SEPTEMBER 27, 2023

“The decision to launch this pilot phase was driven by a desire to stay ahead in the field, assess the potential applications of gen AI, and subsequently transition into targeted proof-of-concept projects,” says Vlad-George Iacob, vice president of engineering at Hackajob. Another is education. “In

Strategy 122

Strategy Education Training Tools 122

CIO Business Intelligence

JULY 25, 2023

BMC Helix Discovery : Delivers instant visibility, through a SaaS model, into the entire IT environment mapping hardware, software, and service dependencies that span across mainframe, hyper-converged multi-cloud, and container-based architectures.

Knowledge Base 85

Knowledge Base Construction Data Center System 85

CIO Business Intelligence

JUNE 13, 2023

ServiceNow is making generative AI accessible from more areas of its low-code development platform, putting it front and center in the chatbots enterprises are starting to use to interact with their ServiceNow applications. Other applications, with no need for company-specific data or high levels of accuracy, can be built on public models.

Virtualization 52

Virtualization Training Knowledge Base Enterprise 52

CIO Business Intelligence

MARCH 7, 2023

Einstein GPT for Service will prompt service agents with responses to customer questions and requests, summarize the interaction to create case notes, and even extract relevant information to generate new knowledge base articles, she said. Poorly written Apex code can cause low-performing applications.”

Artificial Intelligence 79

Artificial Intelligence Conference Development Tools 79

CIO Business Intelligence

MAY 19, 2022

Self-service tools : Self-service portals help automate cross-functional business processes, such as onboarding employees. A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees. Enterprise Applications, ITSM Pricing: Available on request.

Enterprise 122

Enterprise Enterprise System How To 122

CIO Business Intelligence

MARCH 24, 2023

Perhaps most important, Idorsia taps into Veeva’s evolving knowledge base, which encompasses data from other customers such as major pharmaceuticals giants Merck, Bayer, and Kronos, the CIO says. And that is a major gain for a startup — getting the know-how and experience of Veeva’s entire customer base, he says.

Industry 89

Industry Cloud Pharmaceuticals Financial 89

CIO Business Intelligence

JANUARY 22, 2024

Increasingly, the biggest obstacle businesses are facing when it comes to implementing this holistic approach to generative AI is data. It promptly accesses the customer’s payment history and account details and provides targeted recommendations for assistance programs and strategies that agents can utilize to provide support.

Government 52

Government Data Enterprise Enterprise 52

CIO Business Intelligence

APRIL 7, 2022

Like any AI application, the ability to predict turnover is entirely dependent on historic data,” says Jonathan Reilly, COO and co-founder at Akkio, a no-code AI company. There’s also the beginning of a system that would search a knowledge base of past cases to suggest possible solutions to new hires while they were on calls.

Training 140

Training Survey Knowledge Base Company 140

CIO Business Intelligence

MAY 11, 2022

Happy paths are those steps that a digital user takes along the default or expected use of an application, without triggering error routines. With FIDO-based passwordless authentication, users prove their identity using biometrics or other methods that don’t use knowledge-based factors.

Security 95

Security Authentication Knowledge Base System 95

CIO Business Intelligence

APRIL 5, 2023

The rise of cloud platforms and module repositories means that writing modern applications is as much about gluing together components and APIs, refactoring existing code, optimizing environments, and orchestrating pipelines as it is about coming up with algorithms.

Tools 95

Tools Microsoft Development Data 95

CIO Business Intelligence

APRIL 22, 2022

From hardware and software upgrades to ongoing security patches, to application development and the rollout of software itself, project managers keep your teams on task and productive. The AAPM focuses on professional project managers, but also includes professionals with business and technical management responsibilities.

Project Management 109

Project Management SCRUM Agile Program Management 109

Social, Agile and Transformation

SEPTEMBER 18, 2008

I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. What is Business Exchange. See my Business Exchange profile.

Agile 100

Agile Social Software Development Big Data 100