article thumbnail

Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. Explaining life out here The Hey GURA assistant includes a wide-ranging “life out here” knowledge base, echoing Tractor Supply’s corporate brand message. Tractor Supply Co.

Retail 90
article thumbnail

BMC Helix: Leading the charge in Generative AI-driven enterprise service management

CIO Business Intelligence

ESM applies the same technologies to automate business processes in other lines 0f business, such as HR, facilities, security incident handling, and customer support. It can comb through all the company knowledge bases and policies and determine which ones apply to her situation. Artificial Intelligence

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The path to socially responsible AI

CIO Business Intelligence

Blending a historic technical knowledge base of more than 59+ million questions and answers with a global platform to connect with and learn from peers and experts, Stack Overflow is the workspace developers and technologists use to stay at the cutting edge. Artificial Intelligence

Social 106
article thumbnail

Meta and Microsoft vets land $2.2M for startup building ‘shared brain’ developer platform

GeekWire

Augmend Photo) A new artificial intelligence startup wants to help software development teams capture, store, and query their company data and knowledge. Bishop said the company is adding standard data security policies, encryption, and strict access controls. Augmend recently emerged from stealth mode with $2.2

article thumbnail

Microsoft Ignite 2023 announcements aren’t limited to Copilot, here are the important ones

Dataconomy

As expected, almost all of the Microsoft Ignite 2023 announcements are “in-a-way” related to AI, while some are directly about today’s hottest trend, artificial intelligence. Artificial Intelligence (AI). We gathered some of the most important announcements made by Microsoft at the event.

article thumbnail

Generative AI hallucinations: What can IT do?

CIO Business Intelligence

Use retrieval-augmented generation (RAG) Retrieval-augmented generation (RAG) is a technique that allows models to retrieve information from a specified dataset or knowledge base. IT organizations will also want to consider what deployment options will give them the right mix of security and customization to meet their needs.

Training 114
article thumbnail

Why knowledge management is foundational to AI success

CIO Business Intelligence

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. Artificial Intelligence and/or its affiliates in the U.S.