The Accidental Successful CIO

DECEMBER 5, 2018

It turns out that humans are an important part of every IT department Image Credit: Black Knights. As the person with the CIO job, you have a very important question that you have to find the answer to. What is more important to your IT department: people or technology. We spend a great deal of time thinking and learning about technology because we understand the importance of information technology.

Survey 194

Survey Artificial Intelligence Resources Company 194

Eric D. Brown

MAY 15, 2018

How much is bad data costing you? It could be very little – or it could be a great deal. In this article I give an example of what the cost of bad data really is. A few days ago, I received a nice, well designed sales/marketing piece in the mail yesterday. In it, a local window company warned me of the dangers of old windows and the costs associated with them (higher energy costs, etc etc). Note: This was the third such piece I’ve received from this company in about 3 months.

Data 170

Data Windows Budget Course 170

CTOvision

JANUARY 18, 2018

As we usher in the new year of 2018, we are confronted with an ever-expanding network-borne threat landscape especially from ransomware. Ransomware is a type of malicious software which is used by malicious actors to encrypt systems or data. When the ransom is paid the key is in some cases provided to unlock the data. […].

Strategy 337

Strategy Network Data Software 337

Computer Weekly

JANUARY 16, 2018

Security experts have warned that cyber attackers will be quick to use the Meltdown and Spectre exploits, but the first attempt to capitalise on them has come in the form of fake updates

Security 251

Security 251

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The Investing Edge

JANUARY 6, 2018

Meltdown and Spectre Fixes Arrive—But Don't Solve Everything. Security

Security 254

Security 254

Forrester IT

JULY 20, 2018

The legendary R&B singer and songwriter Ben E. King got it so right in the Drifters 1960 recording of “This Magic Moment.” The song is timeless because it tells a classic tale of a first kiss. And also captures a moment in time in words and song that reminds us of the power of storytelling, […].

Strategy 790

Strategy B2B B2C Enterprise 790

Eric D. Brown

FEBRUARY 5, 2018

I’m regularly asked about how to get started with big data. My response is always the same: I give them my big data roadmap for success. Most organizations want to jump in a do something ‘cool’ with big data.

Big Data 200

Big Data Data Government Report 200

Forrester IT

NOVEMBER 6, 2018

On November 5, in line with tradition, a huge array of sparkling displays took place across the UK to celebrate Guy Fawkes night (“Remember, remember, the fifth of November. ”). As days get shorter, Bonfire Night is also a friendly reminder that it’s that wonderful time of the year (again) when we […]. customer experience digital business digital money management Behavioral Economics Customer Experience (CX) Digital Money Management Financial Wellness

Financial 1106

Financial 1106

Forrester IT

AUGUST 14, 2018

Journey mapping can be an energizing and eye-opening exercise in customer empathy. As advisors to B2B CX and Marketing Leaders in the Forrester Leadership Boards (FLB), we come along on many journey mapping “journeys”. The most common question we receive from executives is, “How do I ensure the journey mapping process is actionable and aligned […]. age of the customer B2B B2B marketing customer experience measurement customer journey mapping employee journey

B2B 1004

B2B Exercises 1004

Forrester IT

SEPTEMBER 25, 2018

Many companies ask their customers “How likely are you to recommend us to a friend?” However, for most brands, advocacy — positive word of mouth — isn’t the key to revenue growth. Retention and enrichment matter much more. Retention is when current customers continue to buy your products and services. Enrichment is when current customers […

Company 892

Company 892

Speaker: Cory Skinner, Founder and CEO of FactR

Ready to dive into new tech to protect your supply chain, but not sure where or how to start? In this webinar, Cory Skinner, Founder and CEO of FactR, will break down the new, innovative technologies and strategies that you can implement to mitigate historic challenges, and even teach you what NOT to do along the way!

How To

Forrester IT

SEPTEMBER 5, 2018

Forrester’s 2018 Customer Experience Index (CX Index™) results continue to show that companies are struggling to create and sustain a human connection with their customers. This is not a question of delighting customers as an endgame or some fluffy sense of emotional attachment; this is a crass and clear story of financial risk. Taking a step […]. automotive banking customer emotion customer experience customer experience index (CX Index) emotion Insurance loyalty retail

Automotive 873

Automotive Insurance Banking Retail 873

Forrester IT

AUGUST 8, 2018

CX surveys are the butt of jokes in dinner party conversations and comedy sketches. On social media, people gleefully tweet examples of surveys gone wrong. Just type the three words CX, survey, and fail into a Twitter search… But this is no laughing matter if you are in a CX role. Bad CX surveys create […]. age of the customer

Survey 840

Survey Examples Media Social 840

Forrester IT

JULY 27, 2018

Of course you should use journey maps to define CX metrics — it’s the only way to define outside-in CX metrics that: Capture important pain or peak points. Measure the right CX drivers. Align operational metrics with customers’ expectations (e.g., how you measure delivery times). But why are only 39% of CX pros using journey maps […]. age of the customer

Course 646

Course 646

Computer Weekly

JANUARY 12, 2018

Computer science is the fastest-growing subject for undergraduate intake in UK universities, according to 2017 statistics

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248

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The Investing Edge

JANUARY 6, 2018

Meltdown and Spectre, dossier drama, and more of the week's top security news. Security

Security 254

Security 254

Forrester IT

SEPTEMBER 12, 2018

We know it: customers are increasingly demanding protection for and control over their data. Firms that meet and exceed these expectations, recognise and treat privacy as a value. They successfully created a business reputation for privacy and security and inspire customer trust. As a result, their customers are more likely to choose and stay loyal […]. age of the customer data security privacy regulations & legislation

How To 546

How To Meeting Security Data 546

CTOvision

MAY 14, 2018

One of the downsides to the recent revival of popularity of Artificial Intelligence (AI) is that we see a lot of vendors, professional services firms, and end users jumping on the AI bandwagon labeling their technologies, products, service offerings, and projects as AI projects without necessarily that being the case. On the other hand, there […]. Artificial Intelligence AGI AI artificial general intelligence Machine learning

Artificial Intelligence 352

Artificial Intelligence 352

Forrester IT

NOVEMBER 8, 2018

Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. What do we mean by pragmatism? A sense of realism, practical steps, a desire for tangible outcomes. It’s a good description for what we are seeing in a market that carried ambitious strategies into 2018 but ran afoul of internal headwinds. Don’t get me wrong, the […]. age of the customer business technology (BT) customer experience digital transformation prediction predictions 2019 promoted

Strategy 419

Strategy 419

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Forrester IT

SEPTEMBER 28, 2018

Digital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year. Lifestyle-app Alipay, the digital wallet and payments solution operated by Ant Financial, now has 700 […].

Banking 418

Banking Mobile Industry Financial 418

Forrester IT

NOVEMBER 2, 2018

Maturing Into A Horizontal Channel Management Platform Aligned With CRM and Marketing Automation. Channel and alliance leaders are known to be good jugglers. With the average partner program containing over 90 distinct components, encouraging channel growth while mediating conflict is a complex undertaking. Partner relationship management (PRM) connects the dots between partner planning, recruitment, […].

Strategy 417

Strategy B2B B2C Programming 417

Forrester IT

DECEMBER 7, 2018

In 2013, Doug Kessler and the crew at Velocity Partners published “Crap: the single biggest threat to B2B content marketing” – a work of thought leadership genius that I still tell marketers to read today. In just 50 PowerPoint slides, Velocity Partners explains why the current deluge of marketing “content” won’t serve buyers and what […]. B2B marketing buyer engagement content marketing B2B B2B Marketing content strategy

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B2B Strategy 417

Forrester IT

NOVEMBER 6, 2018

Automation will be central to the next phase of digital transformation, driving new levels of customer value such as faster delivery of products, higher quality and dependability, deeper personalization, and greater convenience. Last year, Forrester predicted that automation would reach a tipping point — altering the workforce, augmenting employees, and driving new levels of customer value. Since then, […].

Strategy 416

Strategy Artificial Intelligence Applications Development 416

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Data

Forrester IT

NOVEMBER 5, 2018

Let’s face it: 2018 was not a fabulous year for customer experience. On average, CX quality was flat, with Customer Experience Index (CX Index™) scores showing little movement for the third year in a row. And what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in […]. customer experience customer experience measurement customer experience strategy predictions 2019

Strategy 415

Strategy 415

Forrester IT

SEPTEMBER 26, 2018

Not everyone is on board with low-code development platforms, even though they are a key part of a strategy to accelerate app delivery. Why do many pro developers shun low-code? Two reasons: Low-code will limit the kinds of apps I can build and the scale of apps. Low-code will lock out me out of […]. application development & delivery digital transformation low-code platforms

Strategy 415

Strategy Applications Development 415

Computer Weekly

JANUARY 15, 2018

SME laggards facing potential fines for non-compliance should wake up and smell the tasty carrot of a leaner, smarter business post-GDPR

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240

Forrester IT

NOVEMBER 5, 2018

Companies and executives are paying attention to employee experience as never before. There are good reasons for this attention. Chief among them is the historically low unemployment rate, which gives employees options that they are taking advantage of. Employees are quitting their jobs at the fastest rate since 2001.[i] i] What’s more, companies that care about […].

Company 408

Company 408

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Forrester IT

NOVEMBER 30, 2018

It’s probably as good a time as any to mention that releasing major breach announcements on Fridays is a worn-out trope by this point? That didn’t stop Marriott from announcing a breach of Starwood’s reservation system affecting 500 million people to kick off this Friday with a bang. Another Friday Another Breach Announcement If you weren’t […].

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Programming Government Security System 408

CTOvision

JULY 17, 2018

Smart Cities will become a full-scale cyber war battleground unless Congress mandates cybersecurity. The biggest danger in Smart Cities is the assumption that IoT sensors communicating over a 5G fabric to Machine Learning and Blockchain systems will be safe from cyberattacks. To the contrary Smart Cities suffer from all the cyber vulnerabilities we have today [.]. Big Data and Analytics Cloud Computing CTO Cyber Security Cyber War Government Cyberwar smart city

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System Government Big Data Security 340

Forrester IT

NOVEMBER 8, 2018

Last year, Forrester predicted that cloud computing would radically accelerate enterprise transformation everywhere. After a decade of powering small and medium business success — and giving disruptive companies the tools and technologies they needed to compete head on with the world’s largest firms — cloud was poised to drive significant enterprise change in the very firms being […]. cloud computing cloud storage predictions 2019 workload management promoted

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Enterprise Enterprise Cloud Storage 407

Forrester IT

OCTOBER 19, 2018

There is ample evidence that improving employee experience leads to better business results. Briefly, firms that improve employee experience find that they get better work performance and more discretionary effort from employees.[i] i] Discretionary effort makes companies more effective and efficient, according to this study published in Harvard Business Review.[ii] ii] Better employee experience also leads to lower employee turnover […

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Study Company 407

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