2018

CIOs Are Discovering That Humans Are Important Too

The Accidental Successful CIO

It turns out that humans are an important part of every IT department Image Credit: Black Knights. As the person with the CIO job, you have a very important question that you have to find the answer to. What is more important to your IT department: people or technology.

The biggest risk in cloud computing is not doing it

David Linthicum

Gartner’s latest quarterly report “Emerging Risks Report” surveyed 110 senior executives about risk, audit, finance, and compliance at large global organizations. Not surprisingly, they identified cloud computing as the top concern for the second consecutive quarter. Moving to the cloud means changing major business processes, which adds risk, and the cost of risk. Risk took in the form of cybersecurity disclosure and legal compliance ranked among the top concerns of the executives surveyed. [

Survey 286

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What is the cost of bad data?

Eric D. Brown

How much is bad data costing you? It could be very little – or it could be a great deal. In this article I give an example of what the cost of bad data really is. A few days ago, I received a nice, well designed sales/marketing piece in the mail yesterday.

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Main Street Cybersecurity: 10 Cost Effective Strategies for confronting Ransomware

CTOvision

As we usher in the new year of 2018, we are confronted with an ever-expanding network-borne threat landscape especially from ransomware. Ransomware is a type of malicious software which is used by malicious actors to encrypt systems or data. When the ransom is paid the key is in some cases provided to unlock the data. […].

ABCs of Data Normalization for B2B Marketers

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!

The evidence is in: The cloud’s advantages are now clear to business

David Linthicum

One of the likely outcomes of moving to the public cloud is altering how products are designed, a recent Harvard Business Review article shows. With cloud, there is closer collaboration between corporate IT departments and business units—sales, finance, forecasting, and even customer interaction. In fact, the HBR article shows that many IT departments have jointly developed products with their customers.

Beware fake Meltdown and Spectre patches

Computer Weekly

Security experts have warned that cyber attackers will be quick to use the Meltdown and Spectre exploits, but the first attempt to capitalise on them has come in the form of fake updates

More Trending

Seeking Magic Moments – Why It’s Time to Tune Up Your Digital Experience Stack

Forrester IT

The legendary R&B singer and songwriter Ben E. King got it so right in the Drifters 1960 recording of “This Magic Moment.” The song is timeless because it tells a classic tale of a first kiss. And also captures a moment in time in words and song that reminds us of the power of storytelling, […].

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How the Internet of Things is Influencing a New Cybersecurity Era

CTOvision

Cybersecurity is the new chief concern for every organization. Recent global attacks like Wannacry and NotPetya have proved that hackers aren’t sparing any institution in their latest show of might. Most companies have thus resulted in the internet of things, and it's cybersecurity features to help keep their digital assets safe. But does IoT offer […]. Artificial Intelligence Cyber Security News

Big Data Roadmap – A roadmap for success with big data

Eric D. Brown

I’m regularly asked about how to get started with big data. My response is always the same: I give them my big data roadmap for success. Most organizations want to jump in a do something ‘cool’ with big data.

Top 10 Smarter With Gartner Articles in 2018

CEB IT

Smarter With Gartner added five new categories in 2018. Sales, customer service and support, finance, human resources, and legal and compliance joined IT, supply chain and marketing to offer content for executives and leaders across the entire organization.

Business Agile: A Roadmap for Transforming Your Management & Adapting to the VUCA Environment

Speaker: Peter Taylor, Speaker/Author, The Lazy Project Manager

Businesses everywhere are trying to “get business agile”—but it’s not easy to adapt to becoming this adaptive. How can conventional organizations succeed in this transformation? In this webinar, Peter Taylor will walk through the change process step by step, and look at a tried and tested transformation roadmap: benefits are outlined, solutions to common challenges offered, and tried and tested methods and tools provided. It will be a guide towards a decentralized and management style that offers more successful decision making through collaboration.

Innovation - Plant Your Garden Well

CIO Musings

?Innovation is a big topic in civic circles these days. Creating value out of new approaches and ideas is at the heart of this. But first, an interesting example of innovation. The picture below is of bio-sensitive tatoo ink.

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‘Tis The Season – Your Customers Might Need A Little Nudge

Forrester IT

On November 5, in line with tradition, a huge array of sparkling displays took place across the UK to celebrate Guy Fawkes night (“Remember, remember, the fifth of November. ”).

Five Ways To Plan For B2B Journey Mapping Success

Forrester IT

Journey mapping can be an energizing and eye-opening exercise in customer empathy. As advisors to B2B CX and Marketing Leaders in the Forrester Leadership Boards (FLB), we come along on many journey mapping “journeys”.

B2B 1101

Bad CX Surveys? Not With This Checklist!

Forrester IT

CX surveys are the butt of jokes in dinner party conversations and comedy sketches. On social media, people gleefully tweet examples of surveys gone wrong. Just type the three words CX, survey, and fail into a Twitter search… But this is no laughing matter if you are in a CX role.

Survey 988

The 2019 Technographic Data Report for B2B Sales Organizations

In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.

3 surprise cloud trends for 2019—you heard them here first

David Linthicum

The predictions about 2019 and 2020 cloud computing are starting to come out, and I don’t see anything that isn’t already obvious. To read this article in full, please click here (Insider Story

Trends 305

5 Interview Questions To Determine Whether the Candidate Shares Your Company’s Core Values

Computer Weekly

When Tony Hsieh, CEO of Zappos, was just out of college, he sold his first company to Microsoft for $265 million. But for him, the sale wasn’t about money—he was actually most concerned about the company culture he had created. “I I just didn’t look forward to going to the office.

Word Of Mouth Is Less Important For Top-Line Growth Than You Think

Forrester IT

Many companies ask their customers “How likely are you to recommend us to a friend?” However, for most brands, advocacy — positive word of mouth — isn’t the key to revenue growth. Retention and enrichment matter much more.

Customer Experience Index Reveals Brands Lack Human Connection

Forrester IT

Forrester’s 2018 Customer Experience Index (CX Index™) results continue to show that companies are struggling to create and sustain a human connection with their customers.

More Effective Agile Leadership

Speaker: Steve McConnell, CEO, Construx Software

In this talk, Steve McConnell, CEO of Construx Software, distills hundreds of companies’-worth of real-world experience into the proven Agile leadership practices that work best. Steve will seamlessly thread together traditional approaches, early Agile approaches, modern Agile approaches, and the principles and context that underlie them all—creating an invaluable resource for Agile leaders, their teams, and their organizations.

Now That You Are A Soldier In The Cyber War You Must Know Your Cognitive Biases

CTOvision

None of us wanted this cyber war. But now that it is here all of us are targets. Even before the cyber war we were being overwhelmed with data.

Media 400

Making Journey Maps Useful: CX Measurement Edition

Forrester IT

Of course you should use journey maps to define CX metrics — it’s the only way to define outside-in CX metrics that: Capture important pain or peak points. Measure the right CX drivers. Align operational metrics with customers’ expectations (e.g., how you measure delivery times).

Course 651

Gartner Top 10 Trends Impacting Infrastructure & Operations for 2019

CEB IT

Infrastructure and operations (I&O) is becoming increasingly involved in unprecedented areas of the modern-day enterprise.

Trends 311

Join Us To Learn How To Embrace Privacy And Set Your Firm Apart In Your Customers’ Eyes

Forrester IT

We know it: customers are increasingly demanding protection for and control over their data. Firms that meet and exceed these expectations, recognise and treat privacy as a value. They successfully created a business reputation for privacy and security and inspire customer trust. As a result, their customers are more likely to choose and stay loyal […]. age of the customer data security privacy regulations & legislation

How To 524

The Time-Saving Power of Intent Data for Sales

By using the power of intent data, capturing buyer interest has become more feasible for sales. Not only that, but using it will save immense time during your workflow; a win-win on all fronts.

14 Hacks For Your CX Business Case

Forrester IT

Eighty-six percent of CX professionals we recently surveyed say that the ROI of CX isn’t well established in their firm. Yikes! To be fair, building a CX business case can be hard.

Survey 489

Predictions 2019: Transformation Goes Pragmatic

Forrester IT

Our Predictions 2019 guide, “Transformation Goes Pragmatic,” is live. What do we mean by pragmatism? A sense of realism, practical steps, a desire for tangible outcomes.

Partner Relationship Management (PRM) Comes Of Age

Forrester IT

Maturing Into A Horizontal Channel Management Platform Aligned With CRM and Marketing Automation. Channel and alliance leaders are known to be good jugglers.

B2B 426

Lack of cloud skills and training begin to take a toll

David Linthicum

According to a recent report by cloud and datcenter vendor Rackspace, “Nearly three quarters of IT decision-makers (71 percent) believe their organizations have lost revenue due to a lack of cloud expertise. On average, this accounts for 5 percent of total global revenue, or $258,188,279 per organization.” That’s a pretty good hunk of cheddar! This is a real issue and it’s starting to get noticed by enterprises leadership, and even by the stockholders. What is cloud computing?

Architect Your Organization for Effectiveness, Productivity, and Joy

Speaker: Ron Lichty, Consultant: Interim VP Engineering, Ron Lichty Consulting, Inc.

As a senior software leader, you likely spend more time working on the architecture of your systems than the architecture of your organization. Yet, structuring our teams and organizations is a critical factor for success. In fact, the impact of software architecture parallels the impact of organizational structure. We are excited to welcome Ron Lichty, co-author of a seminal book on managing software teams and a well-known speaker, he’ll speak to organizing for effectiveness, productivity and joy.

4 Ways AI Will Improve the Way You Work

Computer Weekly

When AI springs to mind, you can’t help but think of the endless possibilities it could bring. With machine learning, robotics, and more, breaking new grounds year after year. It’s exciting to think where we could be by 2030.

Forrester 2018 Mobile Banking Industry Wave™: BBVA Offers World-Class Mobile Banking Services

Forrester IT

Digital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Predictions 2019: Customer Experience Comes Under Fire

Forrester IT

Let’s face it: 2018 was not a fabulous year for customer experience. On average, CX quality was flat, with Customer Experience Index (CX Index™) scores showing little movement for the third year in a row.

Spatial: This could very well be the future of collaboration

CTOvision

CTOvision analysts have seen 100’s of collaboration tools and 100’s of solutions that build collaboration into workflow, and have seen so many claim to be the future of human brain to brain connectivity that it pays to be skeptical here.

How ZoomInfo Enhances Your Database Management Strategy

Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.