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6 Tips for Structuring After-Hours Service Support

Tech Republic

With proper planning and management, providing effective after-hours technical service and support can deliver a significant competitive advantage. Here are six recommendations, created by Erik Eckel on behalf of TechRepublic Premium, for effectively structuring technical service and support during non-traditional work hours.

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Evolving business support systems for future services

TM Forum

Join this webinar to learn: The status of BSS architecture to support new business models and capabilities and functionalities required for potential revenue growth. BSS requirements for enterprise services. The role of the Open Digital Architecture (ODA) and cloud native principles.

System 130
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Evolving business support systems for future services

TM Forum

Business support system (BSS) transformation has been a theme for the communications service provider (CSP) community for the past 10-15 years.

System 130
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FIX SCCM Offline Servicing Error 0x80004001 Applicability check not supported | ConfigMgr

Anoop

The post FIX SCCM Offline Servicing Error 0x80004001 Applicability check not supported | ConfigMgr appeared first on HTMD Blog by Jitesh Kumar. Hello - Here is the new HTMD Blog Article for you. Enjoy reading it. Subscribe to YouTube Channel [link]. and Facebook Page to get the latest updates.

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Best Practices for Micro-Services Management, Traceability and Visualization

Speaker: Robert Starmer, Cloud Advisor, Founding Partner at Kumulus Technologies

Moving to micro-services, or even working with distributed applications in a traditional environment, brings with it a host of interactions that are often difficult to understand. This session will cover: Service Mesh - managing distributed systems communications for continuous delivery environments. January 31 2019 11.00 AM PST, 2.00

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New round of Microsoft job cuts hits customer service, support, and sales teams

GeekWire

(GeekWire File Photo) Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. Numerous LinkedIn posts shed more light on the nature of the cuts, which target customer support and sales jobs across teams, geographies, and roles.

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Look For A Full-Service Partner To Support Your Commerce Transformation

Forrester IT

The pandemic made it immediately and poignantly clear that every company in every industry needs a robust omnichannel commerce strategy and set of capabilities. But your specific needs depend greatly on your industry, business model, e-commerce history, and priorities. Consumers want full-journey, omnichannel experiences.

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

There are many frustrated customers who feel that basic information like returns and refunds are not accessible, and that they are not getting the customer support that they need. Being able to gracefully answer your customer in a timely and supportive way will bring more positive reviews, new customers, and increase retention and growth.

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Service Delivery: When Is the Right Time to Deploy Your AI?

Speaker: Dick Stark and Casey Steenport

The big buzz is around Artificial Intelligence, and how it can help IT service delivery teams crush their goals. During this webinar you will learn how: Service management is meeting up with present requirements and helping us look into the future. Top key considerations are easing digital transformation with AI.