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Why the Airline Industry Must Shift to a Data-centric Mentality

IT Toolbox

The post Why the Airline Industry Must Shift to a Data-centric Mentality appeared first on Spiceworks. The many benefits of becoming data-centric instead of application-centric.

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In 2019, Southwest Had A CX Disaster; In 2020, Its Customers Forgave The Airline — Here’s Why

Forrester IT

As it turned out, Southwest not only recovered, it set a new high score for the industry and passed JetBlue to take the top spot among airlines. I predicted that Southwest would recover in the CX Index due to the CX equity it has built with its customers.

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American Airlines takes flight with analytics transformation

CIO Business Intelligence

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

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Alaska Airlines will remove kiosks, install iPads, and use facial recognition to streamline lobbies

GeekWire

Alaska Airlines’ new iPad-based bag tag stations will let passengers scan their boarding passes rather than manually enter codes. A rendering of a revamped Alaska Airlines lobby. This is part of a broader trend in the industry. Labor shortages have been changing the conversation about automation in many industries.

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The airline industry is ditching change fees because it’s desperate for people to fly

The Verge

American Airlines and Delta Air Lines both said they would permanently eliminate fees associated with changing or canceling a flight. The news comes less than a day after United Airlines first announced a permanent end to its change fee policy. But the COVID-19 crisis has brought the industry to the edge of financial ruin.

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American Airlines will resume booking flights to capacity, as COVID-19 cases soar

The Verge

American Airlines will soon remove the booking limits it placed on flights back in April. American Airlines will resume booking its flights to capacity starting July 1st, the company has announced. The airline industry has been hit hard by the coronavirus pandemic, with passenger numbers plummeting.

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SpaceX’s Starlink is in talks with ‘several’ airlines for in-flight Wi-Fi

The Verge

The team behind SpaceX’s growing satellite internet network Starlink is in talks with “several” airlines to beam internet to their airplanes, the project’s vice president said during a conference panel on Wednesday. Competition is fierce between Musk’s Starlink network and the growing industry of low-orbit satellite internet providers.

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