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IT Toolbox
APRIL 10, 2024
Will eliminating the contact sales button revolutionize sales enablement, marketing strategy, and CRM dynamics? The post Why We Need To Get Rid Of The ‘Contact Sales’ Button appeared first on Spiceworks.
IT Toolbox
JUNE 8, 2023
Generative AI is all set to transform how customers and contact center agents engage. The post How Will Generative AI Transform Contact Centers appeared first on Spiceworks.
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Forrester IT
JULY 27, 2020
Business process outsourcers (BPOs) and contact centers felt the heat from the pandemic a lot more and a lot earlier than other businesses. Andrew Hewitt, our resident enterprise IT and remote work expert, and I caught up for a quick pulse check on how service providers are faring during the pandemic. Even as global brands […].
IT Toolbox
FEBRUARY 2, 2023
Discover the state of chatbots in contact centers today and the benefits and challenges they present to contact center professionals. The post 76% of Contact Centers Leverage Chatbots To Support Operations and Customers appeared first on Spiceworks.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. . 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. Don't miss this exclusive event!
IT Toolbox
JANUARY 10, 2023
Now that the shopping season is over, contact centers should be ready to handle customer complaints. The post Why Retailers Should Automate Their Contact Centers This Post-Holiday Season appeared first on. Discover why automation is crucial for retailers now.
Forrester IT
MARCH 16, 2020
Contact center outsourcing is dead! Long live contact center outsourcing! A combination of brands’ moves towards true customer obsession and the advent of conversational AI and other automation such as robotic process automation (RPA) form an existential threat to the traditional business models for contact center outsourcers.
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In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. Social platforms are now becoming mainstream contact center channels. However, customers are rapidly moving beyond these channels, seeking next-generation options.
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What does the contact center of the future look like? Read this eBook to discover how to implement AI for the best results in your contact center. An Al solution with only the highly technical or difficult calls coming to a human agent is what your organization needs.
Advertiser: ZoomInfo
After reading, you’ll gain insight into the following components: How to develop a framework for analyzing a vendor’s contact and account data. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. Critical integrations that fit directly into your sales processes and workflows.
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In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Employees and employers are now used to working from anywhere and finally have the collaboration and communication tools to do so. Empower your agents to serve your customers better from anywhere.
Advertiser: ZoomInfo
64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success. The digital age has brought about increased investment in data quality solutions. Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information.
Advertiser: ZoomInfo
As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.
Advertiser: ZoomInfo
ZoomInfo has produced this eBook to help marketing leaders understand best practices around cost and value when it comes to choosing a B2B contact data provider. Finding a vendor to cleanse and optimize your marketing database can be difficult if you don’t know what to look for. This buyer’s guide will cover: Buying Considerations.
Advertiser: ZoomInfo
It involves finding a data management provider that can append contacts with correct information — in real-time. It's quite a process for marketing teams to develop a long-term data management strategy. Not just that, but also ongoing data hygiene efforts to keep the incoming (and existing) information fresh.
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