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Contact Centers Have Moved To Cloud. What’s Next?

Forrester IT

As of 2018, the market for contact center technology has fully shifted to cloud. The remaining outliers of demand are large, highly customized implementations which preserve legacy on premise software, or organizations that wish to maintain the technology inside their firewall.

Cloud 364
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Key Takeaways From The Forrester Waveâ„¢: Hybrid Cloud Management, Q4 2020

Forrester IT

This week, we published “The Forrester Waveâ„¢: Hybrid Cloud Management, Q4 2020” evaluation to help infrastructure and operations professionals understand the nine most relevant vendors in this space. This is a refresh from our previous evaluation in 2018.

Cloud 251
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US Tech Market Poised For A Strong 2018, But With Doubts About 2019

Forrester IT

At the midpoint in 2018, the US tech market is on track to grow by 6.7% in 2018, the fastest growth since 2012. In our just published report, “US Tech Market Outlook For 2018 And 2019: Cloud Powers Tech Spend To 6% Growth And Software To 8% Growth,” we can provide strength in all tech budget […].

Budget 186
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IBM to buy StreamSets and webMethods from Software AG for $2.3B

CIO Business Intelligence

IBM is bolstering its portfolio in artificial intelligence and hybrid cloud services, announcing a move to acquire Software AG’s enterprise integration platforms. In October, Software AG launched Streamsets and webMethods as its Super Ipaas business. IDC predicts the worldwide integration software market will exceed $18.0

IBM 105
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Top 5 Software Development Trends in 2018

Galido

Information Technology Blog - - Top 5 Software Development Trends in 2018 - Information Technology Blog. So, let’s take a look at the software development trends in 2018. 2017 was the year of data breaches, so of course, 2018 will be a year in which hackers will become more sophisticated. Cybersecurity.

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Industry clouds give CIOs on-ramp to gen AI

CIO Business Intelligence

And that’s all thanks to Beltzer’s decision to give RBC private equity advisors a vertical industry cloud that offered financial services out-of-the-box that are both customizable and extensible. And, with access to features such as Einstein, CIOs choosing industry clouds may be able to accelerate innovation further.

Industry 135
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Microsoft to open African cloud datacentre region in 2018

Computer Weekly

Software giant plans to capitalise on business demand for its cloud services in Africa by offering users access to locally hosted Azure and Office 365

Cloud 198