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ServiceNow offers virtual agent to assist with generative AI

CIO Business Intelligence

ServiceNow is making generative AI accessible from more areas of its low-code development platform, putting it front and center in the chatbots enterprises are starting to use to interact with their ServiceNow applications. Other applications, with no need for company-specific data or high levels of accuracy, can be built on public models.

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Sharing my life story from a virtual perspective

Trends in the Living Networks

Last week on The Virtual Excellence Show our scheduled guest was not able to make it at short notice, so I thought it would be a good opportunity for me to share my own life story and how it relates to the virtual. Hi, welcome to The Virtual Excellence Show. So I thought it’d be worth sharing my story of the virtual.

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How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Users will see better search, better answers, and a more human-like virtual agent. And they won’t just get pointers to solutions.

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You can get NVIDIA Chat with RTX AI on your PC for free now

Dataconomy

NVIDIA Chat with RTX AI is a revolutionary application developed by NVIDIA that leverages advanced artificial intelligence (AI) technologies to provide personalized assistance and streamline tasks on Windows PCs equipped with NVIDIA GeForce RTX GPUs. Look for the NVIDIA Chat with RTX AI application and download it to your computer.

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Generative AI’s role in increasing IT efficiency

CIO Business Intelligence

That’s a high bar, since a typical enterprise IT environment spans the cloud, edge, and hosted and on-premises data centers containing thousands of interdependent applications, all of which create millions of data points. Take advantage of intuitive virtual agents. When incidents do occur, they need to resolve them quickly.

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AI bots for customer experience: trends, insights, and examples

CIO Business Intelligence

Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs. The customer accepts, the call ends, and the bot steps in via text/SMS.

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3 examples of organizations improving CX with self-composed AI

CIO Business Intelligence

The most powerful applications of AI help organizations do more with less without compromising – rather in many cases enhancing – their customer experience, from AI-powered bots that accelerate problem resolution to AI digital co-workers that supercharge agent performance. Our advice: start with small-scale, attainable applications (e.g.