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3 areas where gen AI improves productivity — until its limits are exceeded

CIO Business Intelligence

So based on early results, the three functional areas where companies see the biggest productivity improvements are in customer service, software development, and general creative and knowledge work. Researchers from Stanford and MIT collaborated on a study, released last April, based on data from over 5,000 customer support agents.

Survey 128
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Misled by metrics: 7 KPI mistakes IT leaders make

CIO Business Intelligence

Here are seven ways IT leaders are often misled by key performance indicators (KPIs) and other critical business and IT metrics. When studying a metric, it’s important to know who created it and the data source. Clearly identify all goals before deciding which metrics to study. Not considering the source. Going it alone.

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Microsoft secures your place in the world of business

Dataconomy

According to various surveys and studies, certified professionals tend to have higher salaries, greater job satisfaction, and better advancement opportunities compared to their non-certified peers. To earn an MCSA certification, candidates must pass one or more exams, depending on the certification track.

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4 Reasons to Outsource Large IT Projects During Economic Headwinds

CIO Business Intelligence

In an in-depth study of 440 large enterprises, McKinsey identified the most critical factors that enabled organizations to achieve high developer velocity. Four key areas have the greatest impact on software development performance: tools, culture, product management and talent management.

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Chief AI officers in demand as IT leaders expect gen AI productivity boost, survey finds

CIO Business Intelligence

For its AI Priorities Study 2023 , Foundry surveyed IT decision-makers who have either implemented AI and generative AI technologies in their organizations, have plans to, or are actively researching them. Chief AI officers are at work in 15% of larger organizations and just 6% of smaller ones.

Survey 132
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Gen AI: Should you build or buy?

CIO Business Intelligence

Foundry’s 2023 AI Priorities study found interest in a broad range of gen AI use cases, including chatbots and virtual assistants (56%), content generation (55%), industry-specific applications (48%), data augmentation (46%), and personalized recommendations (39%). “Look at it as the extra boost to solve the problems you already have.”

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IDC: Pace of enterprise applications sales will increase next year

CIO Business Intelligence

IDC forecasts the growth rate of enterprise applications software sales will pick up in 2024, and remain steady through 2027, despite a dip this year as a result of CIOs continuing to pull back on spending due to economic headwinds. Software sales grew 9.8% of a market worth $306 billion, the study said. through 2027.