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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester IT

Eighty-two percent of enterprises use CRM. Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Yet when I surveyed hundreds of business and IT […].

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Generative AI’s change management challenge

CIO Business Intelligence

Despite headlines warning that artificial intelligence poses a profound risk to society , workers are curious, optimistic, and confident about the arrival of AI in the enterprise, and becoming more so with time, according to a recent survey by Boston Consulting Group (BCG). For many, their feelings are based on sound experience.

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What Erie Insurance does to develop transformational talent

CIO Business Intelligence

The themes of the transformation — modernization, best-in-class agent experience, multi-channel customer experience, product excellence, and innovation — are so business centric that they could only be achieved with an enterprise-wide effort. The second is Erie’s Enterprise Transformation Office. “We

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AI adoption accelerates as enterprise PoCs show productivity gains

CIO Business Intelligence

Some prospective projects require custom development using large language models (LLMs), but others simply require flipping a switch to turn on new AI capabilities in enterprise software. “AI You need to understand what data sits where, how it’s linked to something else, what the quality is, the lineage, and where else it’s being used.”

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The year’s top 10 enterprise AI trends — so far

CIO Business Intelligence

Generative AI touches every aspect of the enterprise, and every aspect of society,” says Bret Greenstein, partner and leader of the gen AI go-to-market strategy at PricewaterhouseCoopers. Gen AI is that amplification and the world’s reaction to it is like enterprises and society reacting to the introduction of a foreign body. “We

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6 IT rules worth breaking — and how to get away with it

CIO Business Intelligence

They can apply to people, processes, enterprise behavior, and technology requirements and risks. Code change management processes One rule that can occasionally be broken without outside repercussions is sending new code or a new capability into production without first following a required change management process, Chowning says.

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The “Nice to Have” Factors to Drive Change Management Success

Future of CIO

It implies the full-scale changes in the way the business is conducted, such as mindset, talent, capabilities, structures, processes, technologies, etc. The effective Change Management approach is logical and iterative, with the goals to build a high-responsive, high-intelligent, and high mature digital organization.