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A Tale Of Two Behemoths

Forrester IT

Some years, Enterprise Connect is the place where the world’s biggest vendors make significant announcements in the unified communications or contact center space. 2022 was one of those years, with both Amazon and Google making significant noise in the contact center space.

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Your Digital Transformation is Floundering? Revealing Why

Social, Agile and Transformation

Sorry folks, your efforts to move to the cloud, create CI/CD pipelines, or centralize a data lake is not digital transformation. Nor are projects to get your organization on Microsoft 365, establish unified communications, or develop microservice architectures. .

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Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform

Spearline Testing

(L-R) Luan Tran, CTO and Co-Founder of Cyara; Kevin Buckley, CEO and Co-Founder of Spearline; Alok Kulkarni, CEO and Co-Founder of Cyara; and Matthew Lawlor, CTO and Co-Founder of Spearline Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance SILICON VALLEY, Calif. business line from 8×8.

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Amazon claims that this allows enterprises to build a chatbot within hours instead of weeks.

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The Power of One

CIO Business Intelligence

When we look ahead at the key trends shaping the next 12 months, decentralised, secure, cloud-based solutions are enabling businesses of all sizes to adopt technologies that have been deployed successfully by larger enterprises. Business nbn™ Enterprise Ethernet delivers fibre straight to your business premises.

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Thriving in a Cloud, Big Data, Mobility and Security World

Cloud Musings

Advanced, Pervasive and Invisible Analytics - Analytics will take center stage as the volume of data generated by embedded systems increases and vast pools of structured and unstructured data inside and outside the enterprise are analyzed. Software-defined networking, storage, data centers and security are maturing.

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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year. Fifty-two percent of organizations plan to increase or maintain their IT spending this year, according to Enterprise Strategy Group.

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