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IT services company Atos finalizes plan for IBM-style split

CIO Business Intelligence

IT services company Atos has found a buyer for its legacy managed infrastructure services business as it prepares for an IBM-style split between faster- and slower-growing activities. Atos had planned to divide into two publicly listed companies, but on August 1 announced it is taking a different route.

IBM 98
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Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform

Spearline Testing

. – March 27, 2023 – Cyara , the creator and leader of the Customer Experience (CX) Assurance category, today announced its acquisition of industry-leading global communication testing company Spearline , headquartered in Ireland.

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. AWS faces major competition in contact center market. Miller said.

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The Power of One

CIO Business Intelligence

When we look ahead at the key trends shaping the next 12 months, decentralised, secure, cloud-based solutions are enabling businesses of all sizes to adopt technologies that have been deployed successfully by larger enterprises. Business nbn™ Enterprise Ethernet delivers fibre straight to your business premises. business ICT.

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Latest unicorn sighting in Seattle: SeekOut lands $115M to expand recruiting software

GeekWire

The tech: SeekOut’s software is used by more than 1,000 companies such as UiPath and Experian to help with recruiting. The software also features built-in diversity filters at a time when companies are looking to accelerate DEI efforts. The company is now valued at $1.2 The journey: SeekOut is not an overnight success.

Software 125
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How Spearline supports its customers with testing their numbers around the world.

Spearline Testing

Additionally, organizations such as unified communications and those with a global call center presence rely heavily on multiple carriers to support their infrastructure and ensure an excellent customer experience. ” Global unified communications organization. This is where Spearline comes in. Find out more.

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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

Fifty-two percent of organizations plan to increase or maintain their IT spending this year, according to Enterprise Strategy Group. The company is embedding AI into each level of the tech stack it sells to customers, he says. “We And there’s a labor shortage in those industries so [the focus is on] more automation and more AI.”

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