Trends in the Living Networks
JULY 1, 2020
Last week on The Virtual Excellence Show our scheduled guest was not able to make it at short notice, so I thought it would be a good opportunity for me to share my own life story and how it relates to the virtual. To get the fuller picture watch the video, or if you prefer you can read a transcript below. We create tools.
Dataconomy
FEBRUARY 14, 2024
You’ve collected numerous articles, notes, and videos related to your topic on your PC, but sorting through all this information can be overwhelming. It serves as a virtual aide capable of understanding and addressing specific user inquiries with precision. to personalize your AI assistant’s knowledge base.
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Trends in the Living Networks
AUGUST 28, 2012
Clearly a particularly pointed issue in the world of business travel today is the rise of video-conferencing, which many companies in recent years have latched onto as a substitute for travel, largely for cost-saving. Video-conferencing is often considered a substitute for face-to-face meetings, but in many cases they are complementary.
CIO Business Intelligence
MARCH 27, 2023
Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs. The customer accepts, the call ends, and the bot steps in via text/SMS.
CIO Business Intelligence
JULY 10, 2023
The BPO’s contact center blends various media streams (chat, email, voice, video, social) with self-built AI chatbots and voice bots using the Avaya Experience Platform and Google Dialogflow. Traditional identity verification methods like knowledge-based authentication (e.g. what’s your mother’s maiden name?”)
Dataconomy
FEBRUARY 21, 2024
Option to add custom knowledge base. Omni-channel, multi-lingual (120+ languages), multi-format (text, voice, video). Generative AI Video, interactive digital twin. In-line with current government vision of “Make AI in India, Make AI work for India”. Option to integrate with any ERP/CRM system and APIs.
Kitaboo
MARCH 28, 2024
Research indicates that the key to improving memory is repetition, and videos make it easy to rewatch and revise information. By creating training video content for your employees, you can enhance the repetition of key concepts, helping your team retain knowledge, develop new skills, and perform their duties more effectively.
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