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Changing Your Loyalty Program? Here’s What To Consider

Forrester Digital Transformation

Today, brands leverage loyalty programs to acquire and retain customers, particularly those they lost during the height of the pandemic. As both customer and business needs change, programs are evolving […].

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Designing a customer value management program

TM Forum

If you’re reading this article, the chances are that either now, or at one time or another in the past, you’ve been faced with the task of designing an effective customer value management or loyalty program. Creating a self-funded/revenue generating program.

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Building a Realistic and Effective Data Program Governance Strategy

CTOvision

How do you formulate an implementation strategy? Making such distinctions is a major reason why it's important to distinguish between data management and data program governance, as I discussed in Thinking About “Data Program Governance.”. An effective data program governance strategy must address the data-based services you intend to provide to your users. There is one proviso: don't let the strategy formulation process take on a life of its own.

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AI’s next frontier: AlphaCode can match programming prowess of average coders

GeekWire

DeepMind’s AlphaCode program takes a data-driven approach to coding. Artificial intelligence software programs are becoming shockingly adept at carrying on conversations, winning board games and generating artwork — but what about creating software programs?

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How to Democratize Data Across Your Organization Using a Semantic Layer

Speaker: speakers from Verizon, Snowflake, Affinity Federal Credit Union, EverQuote, and AtScale

Learn from data and analytics leaders at Verizon, Snowflake, EverQuote, and Affinity Federal Credit Union about how to foster a data literate culture while scaling data access and self-service analysis across your organization using a semantic layer.

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So, how do you design a customer value management program?

TM Forum

nature of a customer value management program. what about program characteristics, specifically those beyond the standard transactional and emotional engagement vectors? Program design plays a large role here. Once you have settled the.

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How to Create Online Training Programs for Bank Employees

Kitaboo

These training programs can help employers make their workforce future-proof and benefit significantly in terms of increased productivity for years to come. In fact, every dollar invested in online training programs offers a return on investment (ROI) of $30.

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The Best Enterprise Transformation Program Is Yet To Be Made

Forrester Digital Transformation

AI Insights Architecture & Technology Strategy Automation CIO insights Data Insights data science digital businessTakeaways from the Global Data and AI summit, EY 2022.

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DoD Releases Enterprise-Wide Zero Trust Strategy

SecureWorld News

Department of Defense released its DoD Zero Trust Strategy, which outlines an "enhanced cybersecurity framework built upon Zero Trust principles that must be adopted across the Department, enterprise-wide, as quickly as possible as described within this document.". Earlier this month the U.S.

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Thinking About “Data Program Governance”

CTOvision

One phrase in regular rotation in my elevator pitch is “data program governance." Program means an organized set of activities designed to accomplish a defined set of objectives. Governance means the program is planned and managed in an organized and sustainable way. Strategy needed. Creating a data program governance strategy is not unlike creating other types of enterprise business strategies. Dennis D. McDonald. Elevator pitch.

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Beware the Strategy Trap(s)

Eric D. Brown

A nice short post over on Farnam Street today highlights the various traps that people and companies can find themselves in when they begin looking at strategy and strategic planning. The article, titled “ Six Strategy Traps “, highlights a passage from a great book on strategy by Roger Martin and A. Lafley titled “ Playing to Win: How Strategy Really Works.” This is the strategy trap that many CIO’s (and CMO’s?)

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How to Effectively Equip Your IG Program for the Perilous Journey Into the Future

Speaker: Andrew Ysasi, Vice President of Advocacy for Vital Records Control, President of IG GURU®, MS, FIP, FIIM, CIPM, CIGO, CISM, PMP, CRM, IGP, CIP, CSAP

Join Andrew Ysasi, Vice President of IG Advocacy for Vital Records Control, President of IG GURU®, MS, FIP, FIIM, CIPM, CIGO, CISM, PMP, CRM, IGP, CIP, CSAP, as he explains why organizations need to have an organized and intentional approach to address privacy matters.

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Is Your Digital Transformation Strategy Truly Strategic?

Information Week

‘Digital transformation’ is used to describe everything from installing a new software package to migration of workloads to the cloud to customer engagement programs. But are these really transformative

Strategy 104
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API-first cross-collaboration: The secret of any API monetization strategy

Venture Beast

As both internal and external APIs become a major factor in driving companies’ economic growth, how can CIOs and CTOs use collaborations to build an effective API monetization strategy?

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Report: 75% of devs indicate that participating in API economy is ‘top priority’

Venture Beast

The need for a cohesive API strategy continues to grow as companies prioritize digital transformation efforts. Read More.

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CIO Strategies for AI Business Success

Information Week

Your AI program should have short-term and long-term goals and milestones. Here's how CIOs can reset executive expectations and deliver results with their artificial intelligence programs

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6 Employee Engagement Strategies for the Remote Workforce

Kitaboo

While professionals worldwide are constantly working to discover and employ several work from home strategies to streamline their operations remotely, employee engagement ideas in a remote work setup still remain the most glaring concern for many.

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Improve Onboarding with User-Centered Design

Speaker: Dr. Kate Wolin, Founder, Circea

In the age of social distancing, digital onboarding is becoming essential to any program. This is especially true for medical practices, where the threat of the pandemic is the most real. As consultations are being digitized, so are the process in which new patients are processed and appointments are being scheduled. Practices with compelling onboarding experiences are the ones who will ultimately succeed in the pandemic area and beyond. Join Dr. Kate Wolin, founder of Circea, for an overview of behavioral science and the evidence-based strategies that can be used to support patient engagement. She will also review how a patient-centered design strategy can be used to evaluate and refine onboarding processes.

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Why a Reactive Security Strategy Costs Companies Millions Each Year

CTOvision

With each new threat, digital security companies are learning to react more quickly and put out countermeasures for these malicious programs, but in the time between a piece of malware’s release into the wild and the release of the solution, it can cost companies a staggering amount of money. The problem with a reactionary strategy is that there is no guarantee threats and breaches will be detected immediately. Trends Cybersecurity security strategyCarol M. Evenson.

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5 Actionable Tips to Plan and Create The Perfect Employee Training Program

Kitaboo

If planned and implemented thoughtfully, employee training programs can play a big role in defining the overall success of an organization. Factors to Consider While Planning an Employee Training Program. Guide: How to Create an Online Training Program for Employees.

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How TensorFlow Enhances Cloud Marketing Strategies

Information Week

TensorFlow, a machine learning programming library, has been available for Python, but a new JavaScript version introduced machine learning in the browser

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Are You Agile Enough for Polyglot Programming?

CTOvision

he said, no way, I program in six languages: Object Pascal, C++, Java, Visual Basic, TCL, and JavaScript. What good is to be a polyglot when it comes to programming? Polyglot Programming. An interesting case study in Polyglot Programming is the Obama re-election campaign. To take advantage of that diversity, he used polyglot programming. The primary donation program was updated daily, and A/B testing occurred in real-time—that’s agile! Nathaniel Crocker.

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What We Learned From Our Own Data-Driven ABM Strategy

ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy. In this eBook, we will reveal the good and the bad from our own campaign and highlight some key takeaways on how to improve your ABM strategies moving forward.

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How nonprofits are transforming their remote programming to support girls in STEM

Venture Beast

Girls Who Code, AnitaB.org, and NCWIT are working to close the tech gender gap with pandemic-adjusted strategies for education and community. Read More. Business Dev Marketing Media anitab.org category-/News ed-tech Education Girls Who Code ncwit remote learning women in stem women in tech

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How To Build A Mature CX Measurement Program

Forrester's Customer Insights

Discover the three stages of building a mature CX measurement program that fuels business success and customer loyalty, and how to get started. Age of the Customer customer experience customer experience maturity Customer Experience Measurement Customer Experience Strategy promoted

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What are the Latest Content Monetization Strategies Adopted by Publishers

Kitaboo

They can now experiment with various content monetization strategies to reap maximum benefits from their digital content. The need to adopt content monetization strategies becomes all the more important in the face of the rising costs of content acquisition and distribution.

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Leaked internal memo reveals Amazon’s anti-union strategies

Vox

The document, from May 2021, offers rare insights into the anti-union strategies of one of the world’s most powerful companies. Amazon’s employee relations team was developing a separate “internally-facing strategy,” the memo said.

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How to Scale a Data Literacy Program at Your Organization

Speaker: Megan Brown, Director, Data Literacy at Starbucks; Mariska Veenhof-Bulten, Business Intelligence Lead at bol.com; and Jennifer Wheeler, Director, IT Data and Analytics at Cardinal Health

Join data & analytics leaders from Starbucks, Cardinal Health, and bol.com for a webinar panel discussion on scaling data literacy skills across your organization with a clear strategy, a pragmatic roadmap, and executive buy-in.

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The current state of MLOps for machine learning engineers

Venture Beast

artificial intelligence artificial intelligence Business category-/Computers & Electronics/Programming category-/Science/Computer Science data scientist devops enterprise machine learning machine learning strategy MLOps

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Apple’s new Self Service Repair program is an opportunity to repair relationships

The Verge

Apple’s newly announced Self Service Repair program, set to launch in early 2022, will finally provide individual customers access to genuine Apple OEM parts and manuals for DIY iPhone (and eventually Mac) repairs. Tools included | Photo by Amelia Holowaty Krales / The Verge.

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Efficient IT Modernization Strategies Summit 21 Nov 2013

CTOvision

It is the 21 November 2013 Efficient IT Modernization Strategies Summit , which will be held at the Grand Hyatt Washington. If you work in IT security, design, or strategy, or if you are responsible for ensuring technology aligns with business/mission objectives, you will want to be at this event. Welcome, Introductions, and Program Overview. President, The Kevin Carroll Group and former Program Executive Officer, Enterprise Information Systems (PEO EIS), U.S.

Strategy 207
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Linear Programming Helps Groupon Optimize Data Center Design

Data Center Knowledge

Colocation Data Center Design Data Center Strategies Featured RagingWire Data CentersShopping discount giant translates mathematical model used in other industries to data centers Read More.

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Bridging the Online and Offline: How to Apply Product Thinking to Expanding Your eCommerce Business

Speaker: John Cutler, Product Evangelist and Coach at Amplitude

In a post-COVID world, online retailers are forced to reevaluate their position and address the challenge of adopting new customer experiences. Even brick and mortar businesses are integrating more digital approaches to CX -- testing out loyalty programs and subscription-based models. Join John Cutler, Product Evangelist and Coach at Amplitude, for this enlightening discussion on the current state of the ecommerce landscape.

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Do You Need A Social Media Program?

IT Toolbox

Dozens of articles tell you that if you don't have a social media program you're missing an important part of a modern marketing strategy. Social media is one of the hottest trends in marketing. But before you institute a social media campaign you need to stop and think carefully about what kind, or even whether, you need a social media campaign. It may be that you don't need

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Tech Moves: Karat hires VP for Brilliant Black Minds program; PSL adds biz leads

GeekWire

— Karat , a Seattle-based startup that helps companies conduct technical interviews, hired Crystal Moore as its new vice president of Brilliant Black Minds , a program that aims to double the number of Black engineers in tech over the next ten years. Crystal Moore. Karat Photo).

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Guide Your Sustainability Program With The Forrester Sustainability Maturity Model

Forrester Digital Transformation

How mature is your organization’s sustainability strategy? Our upcoming research on sustainability includes a model that outlines the five levels of sustainability maturity that all firms must progress through.

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IBM Networking Strategies and APPC/APPN

IT Toolbox

As their names imply, APPC, Advanced Program-to-Program Communication, deals with programs, while APPN, Advanced Peer-to-Peer Networking, deals with networks

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The Changing World of HR: Prepare Your HCM for the Future

Speaker: Mark Stelzner - Founder & Managing Principal at IA

Join Mark Stelzner of IA as he discusses how to optimize your current HCM system and the opportunities for new tech.

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Invest In The Right Technologies To Develop Your Financial Well-Being Program

Forrester's Customer Insights

Putting financial well-being at the core of their strategy is critical to financial services firms’ ability to win, serve, and retain customers. To develop their financial well-being program, financial services providers are evaluating and adopting a range of contributing technologies.

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Evaluate And Adjust Your VoC Program To Improve CX During COVID-19

Forrester's Customer Insights

Earlier this week, CX research directors David Truog and Harley Manning published a blog post that highlights two key points that I urge CX leaders who manage VoC programs to consider: understanding your customers is critical right now, and it is time to adapt your approach to CX.

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Tier It Up: A Winning Strategy For Customer Success Management Programs

Forrester's Customer Insights

When my B2B clients on Forrester’s Customer Experience (CX) Council first start considering a customer success management (CSM) program to boost their retention and enrichment, I often hear that initial flash of concern: How do I scale the same CSM practices across my entire book of business? The answer is that the most successful CSM programs use tiered structures that balance people […].

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Amazing SaaS Startup Growth Strategies You Shouldn’t Miss

Galido

Information Technology Blog - - Amazing SaaS Startup Growth Strategies You Shouldn’t Miss - Information Technology Blog. If you are proficient in developing software, creating programs for businesses is a great idea.

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Seattle HR startup creates virtual program to meet surge in demand for diversity training

GeekWire

Kiner is teaming up with DEI expert and author Cheryl Ingram to create a virtual program of webinars and online coaching to help diversity and HR leaders create or strengthen their efforts. The program includes 7.5

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