article thumbnail

Digital pragmatism at Volvo means more control and less agile

CIO Business Intelligence

The balance between software and hardware in cars is also changing dramatically since software is increasingly developed internally and built into the cars. We need to take greater responsibility for the development of our digital products and not act as an internal supplier to our business.”

Agile 129
article thumbnail

Moving Your Contact Center To The Cloud: Top Trends Fueling The Market

Forrester IT

Transitioning your contact center to the cloud isn’t just for smaller businesses; it can help brands of all sizes boost agility and access to new features.

Cloud 373
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The Omni-channel Functional Test Automation 2018 Forrester Wave Is Out.

Forrester IT

See why the 15 providers selected matter most in our 2018 wave and how they stack up.

IBM 214
article thumbnail

How Trainline’s CTO stays on track with professional development

CIO Business Intelligence

A long-time Googler, who’s role as engineering director saw her lead the Google Play developer ecosystem, Nikolic was keen for something new that offered a greater sense of social purpose. “ By 2018, the Trainline platform was hosting more than 80 million customer visits a month, with more than 80% coming through mobile devices.

article thumbnail

5 big challenges facing CIOs and IT leaders in 2018

mrc's Cup of Joe Blog

As we talk about technology needs moving forward, this is a key area of focus for 2018.”. In other words, only the agile survive. They must deploy platforms that allow for rapid solution development. More than ever, it’s the agile businesses that will succeed. “At Enabling consistent innovation. They didn’t adapt.

Agile 97
article thumbnail

Controversy at Bungie: New report reveals apparent toxic workplace issues for ‘Destiny 2’ developer

GeekWire

This includes better planning on release dates for major Destiny 2 expansions such as Shadowkeep and Beyond Light, to allow developers to work at a reasonable pace without having to put in mandatory overtime; reforming the internal Bungie Diversity Committee; and hiring more women and people from underrepresented communities.

article thumbnail

Chunghwa Telecom’s ODA-inspired operation automation

TM Forum

What: Operations automation initiative to automate and streamline OSS/BSS stacks, developed automation ecosystem to enrich 5G supply chain. To that end, CHT dissected this challenge into three key attributes: revenue growth, better customer experience and improved business agility. Who: Chunghwa Telecom and Ericsson. Results: 7.5-fold

Agile 130