article thumbnail

5 questions CIOs must ask after Southwest Airlines’ failure

CIO Business Intelligence

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

Airlines 138
article thumbnail

8 big IT failures of 2023

CIO Business Intelligence

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

Backup 138
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO Business Intelligence

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 119
article thumbnail

Averting turbulence in the air

CIO Business Intelligence

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. Understanding the business of the airline industry As previously mentioned, the revenue streams are becoming diversified in the airline sector.

article thumbnail

Private cloud makes its comeback, thanks to AI

CIO Business Intelligence

Nearly a third (31%) of respondents said they are building internal private clouds using hybrid cloud management solutions such as software-defined storage and API-consistent hardware to make the private cloud more like public cloud, Forrester adds. billion in 2024, and more than double by 2027. billion in 2024, and more than double by 2027.

Cloud 141
article thumbnail

Delta takes off with modernized blend of mainframes and cloud

CIO Business Intelligence

When it comes to IT, Delta Airlines is climbing higher into the clouds even as it keeps its footing on solid ground. In partnership with AWS, the airlines started migrating many front-end applications and distributed applications that “marry” themselves well to the cloud while retaining traditional back-end workloads on the mainframe. “The

Cloud 98
article thumbnail

Proving your worth: Strategies to validate and elevate your IT service department

CIO Business Intelligence

After selection and implementation of the TOPdesk service desk software, the organization achieved a higher ROI and a 50% reduction in resolution time through improved ticket management. KLM, a global airline , successfully automated reporting and tracking, enabling them to proactively manage their complex operational network.

Strategy 102