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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

Insurance 132
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Don’t Fear Artificial Intelligence; Embrace it Through Data Governance

CIO Business Intelligence

Preparing for an artificial intelligence (AI)-fueled future, one where we can enjoy the clear benefits the technology brings while also the mitigating risks, requires more than one article. where applications have been based on hard-coded rules has begun and the ‘Software 2.0’ Establishing a Data Foundation. era is upon us.

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Swiss Re streamlines insurers’ natural disaster response with AI

CIO Business Intelligence

Natural disasters have been increasing in frequency, severity, and diversity in recent years, pressuring insurers to be more efficient and to anticipate event and claim fallout. Second, RDA addresses post-NatCat planning to help insurers’ prioritize property inspections. trillion.

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CIO risk-taking 101: Playing it safe isn’t safe

CIO Business Intelligence

To illustrate, some examples: Applications portfolio rationalization : The most fundamental guiding principle of technical architecture management is to fill each required service exactly once. An unrationalized application portfolio, and for that matter poor rationalization of the other architecture layers, creates, in a word, “risks.”

Insurance 114
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Unlocking generative AI’s greatest growth opportunities

CIO Business Intelligence

Over the last year, generative AI—a form of artificial intelligence that can compose original text, images, computer code, and other content—has gone from experimental curiosity to a tech revolution that could be one of the biggest business disruptors of our generation. Artificial Intelligence

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

That is why artificial intelligence (AI) is playing a key role in enhancing and personalizing customer communication in the contact center. One of the solutions aimed to improve customer experience and agent efficiency in insurance company contact centers by creating an automated summary of customer-agent calls and chats.

IBM 125
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How digital turned Nationale-Nederlanden into an omnichannel company

CIO Business Intelligence

Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. Digitization vs tradition Although the insurance sector has a traditional image, that stopped being the case years ago, says Vaquero.

Company 127