article thumbnail

AI bots for customer experience: trends, insights, and examples

CIO Business Intelligence

Any company that underestimates the value of AI in this area will fall behind in 2023; however, reevaluation is necessary. How can you implement AI bots in your company, and what will they be able to do for you? Here’s an example of how this could work: A customer calls his car insurance company after being in a minor fender bender.

Examples 116
article thumbnail

Getting a foothold in the 5G applications ecosystem

TM Forum

Application developers have a critical role to play in generating innovative uses of 5G networks, as T-Mobile in the US made clear with its recent. Yet there has been no stampede by communications service providers (CSPs) to repeat the attempts made during the early days of 4G to create an application ecosystem.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

CIOs Search For Ways To Help Their Companies Become More Efficient

The Accidental Successful CIO

No matter if it is dealing with trying to decide what applications we should be moving into the cloud, trying to secure the company’s networks, or working out hybrid-work arrangements with our staff, very clearly our plates are quite full. Many companies have been exclusively focused on generating growth.

Company 130
article thumbnail

How digital turned Nationale-Nederlanden into an omnichannel company

CIO Business Intelligence

Dutch insurance and asset management company Nationale-Nederlanden, part of the NN Group, has a presence in 19 countries and serves several million retail and corporate customers. For instance, the company completed its conversion to a 100% Agile company in 2019, an achievement that reinforced its commitment to clients.

Company 128
article thumbnail

Building your own web application platform is locking you in

CIO Business Intelligence

CIOs have shifted toward building their own web application platforms with a set of best-in-class tools for more flexibility, customizations, and agile DevOps. Modern platforms, like Edgio’s , are built to unify application tools to lower the total cost of ownership, increase efficiencies, and reduce errors. Here’s why.

article thumbnail

Automotive lessons in 5G-enabled manufacturing have wide application

TM Forum

Ford Motor Company, Vodafone Business, TM Forum, and other partners are demonstrating how 5G can improve automotive manufacturing and operations in a Catalyst project, 5G enhanced manufacturing. Proving new use cases and applications is foundational to this succeeding as it demonstrates the business case for investment. IoT standards.

article thumbnail

In transition: How Kyndryl’s CIO weaned the company off IBM’s systems

CIO Business Intelligence

In any case, he says, only 13% of Kyndryl’s revenue flowed through those legacy SAP systems in IBM, with the rest going through custom mainframe applications. The choice to expand on Workday was to double down and make that the platform, collapsing all of those 60-plus different applications and leveraging that platform,” he says.

System 128