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What is AI’s current impact on cybersecurity?

CIO Business Intelligence

In our inaugural episode, Michael “Siko” Sikorski, CTO and VP of Engineering and Threat Intelligence at Unit 42 answers that question and speaks to the profound influence of artificial intelligence in an interview with David Moulton, Director of thought leadership for Unit 42. What’s Sikorski’s critical concern?

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Digital listening reveals 3 leading innovation drivers

CIO Business Intelligence

In six short months, ChatGPT propelled artificial intelligence (AI) into the minds and imaginations of the masses more than any other development since the term “AI” was coined in 1956. In these spaces, virtual and physical worlds can be unified, and what happens in one world can affect the other. and tokenization.

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5 ways AI is showing promise as a decision-maker

CIO Business Intelligence

Chatbot conversations and decisions By some estimates, intelligent chatbots can already answer 80% of routine customer questions. Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots.

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Why CIOs should invest in digital through economic headwinds

CIO Business Intelligence

Approximately 34% are increasing investment in artificial intelligence (AI) and 24% in hyper-automation as well. Sanchez-Reina also described such investment as a two-for-one strategy, bringing together financial performance with an organisation’s environmental and social values, thereby appeasing customers, employees and investors.

Energy 141
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Thinking of hibernating through the metaverse winter?

CIO Business Intelligence

If you’re skeptical about dipping your enterprise’s virtual toes into a metaverse, rightfully so. While some investors and developers pulled back , others kept forging ahead, developing chips for augmented and virtual reality, trialing advertising through augmented reality, and “stockpiling gaming content,” according to CBInsights.

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. That is why artificial intelligence (AI) is playing a key role in enhancing and personalizing customer communication in the contact center. and responding to customers’ moods and emotions.

IBM 117
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Exploring how AI transforms sales processes

Dataconomy

Welcome to the exciting world of artificial intelligence in sales! In today’s rapidly evolving business landscape, organizations are increasingly turning to cutting-edge technologies to enhance their sales strategies and gain a competitive edge. How is artificial intelligence used in sales?