Let's go back to the future--it is time to start planning now for customer service in 2021
Forrester IT
JUNE 28, 2016
In the film, Marty McFly and Doc Brown time traveled to October 21, 2015 and had the opportunity observe potential technologies and experiences of the future. What they saw seems both supremely silly and surprisingly prescient: video conferencing, holograms, augmented reality (AR) and virtual reality (VR).
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