Wed.Oct 24, 2018

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This I Tell You, Brother; You Can’t Have One Without The Other: Brand And CX Together At Long Last

Forrester IT

“Love and marriage, love and marriage They go together like a horse and carriage This I tell you, brother You can’t have one without the other” – Frank Sinatra The New Yorker once wrote of Sinatra that “he sounds the way you would sound if you could speak the things you feel.” In my line […].

Strategy 353
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Cisco “Small and Mighty” Report Highlights SME Vulnerability

CTOvision

Nearly half of small and medium-sized businesses (SMBs) experience a day of downtime resulting from a breach or cyber-security incident – and are much more likely to pay out following a ransomware attack. This is according to a new report from Cisco that questioned 1,816 SMBs in 26 countries. It found that breaches of customer data […].

Report 221
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Trending Sources

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The Forrester Wave™: CRM Suites, Q4 2018 — The Role Of CRM In Business Transformation

Forrester IT

In my last post, I highlighted the top five ways that CRM suites are evolving today. CRM suites today (1) support different business models and organizational sizes; (2) operationalize intelligence to impact outcomes; (3) offer vertical editions; (4) expose platform services; and (5) invest in ecosystems of value (AKA, application exchanges). Read more about this […].

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Morrisons loses data leak appeal

CTOvision

A UK court today delivered a judgement that could affect future insider data breaches. Is a company responsible if a rogue employee steals data or abuses it? Apparently, the UK high court judge feels so. The judge has found the UK supermarkets chain Morrisons guilty for its rogue employee’s conduct and Morrisons could face a […].

Data 196
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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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How Carbon Redefined Customer Service In 3D Printing

Forrester IT

We recently published a case study about Carbon, a 3D printing company known for its innovative technology and, now, its proactive customer service model. Over the course of several months, we spoke with the Carbon team and asked them how they use IoT data that stream from its printers to predict customers’ problems before they […].

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Yahoo Fined $50M Over Data Breach

CTOvision

Yahoo has agreed to pay $50 million in damages and provide two years of free credit-monitoring services to 200 million people whose email addresses and other personal information were stolen as part of the biggest security breach in history. The restitution hinges on federal court approval of a settlement filed late Monday in a 2-year-old lawsuit […].

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More Trending

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How science can fight insider threats

CTOvision

Read Saryu Nayyar explain how science can help tech companies fight insider threats on Helpnet : Malicious insiders pose the biggest cybersecurity threat for companies today because they can cause the most damage, and are much harder to detect than outsiders. From the outside, attackers typically use automated hacking tools to perform reconnaissance until they find a […].

Tools 184
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Fighting GAFA Boo-Hoos

Forrester IT

In the spirit of Halloween, I’m going to write about the bogeyman of almost every industry out there: GAFA. In the last few years, I have answered many versions of the same question: what will Google (insert Apple/Facebook/Amazon) do to us (insert financial services/healthcare/retail/media)? This fear is grounded in some reality. All four firms are […].

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Six Ways To Improve In-House Cybersecurity Compliance

CTOvision

Keeping both customer information and internal information safe is a major concern for every company. Not only does hacked information potentially put clients and employees at risk, but it also makes the company and its security seem untrustworthy — fallout from which can severely impact an organization’s future. Despite the serious nature of maintaining cybersecurity measures, […].

Security 182
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Intune Read-Only Admin and Scoped Admin Console Experience

Anoop

This post is the continuation my previous post – Intune Admin RBAC Implementation Guide with Scope tags and Scope groups. In this post, you will learn what is the Intune read-only admin experience after implementing the Role Based Access Control(RBAC) solution with scope tags and scope groups. Scenarios – Intune Read-Only Admin and Scoped Admin I […].

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Bridging the IT Talent Gap: Find Scarce Experts

Information Week

When hiring gets tough, IT leaders get strategic. Here's how successful organizations seize the experts their competitors' only wish they could land.

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User Logon Reporting

Mick's IT Blog

If you have to track the login times for a specific user, this tool will generate a report for you that scans the event viewer logs for ID 4624. The tool parses each event and retrieves the user name, securityID, type of logon, computer name, and time stamp. It formats the output and writes it to a centralized CSV file in the event this tool is deployed to multiple machines at once.

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Salary Survey: Predictive Analytics Careers Offer Pay Equity

Information Week

Women professionals can expect to earn just about as much as men in predictive analytics, according to the 2018 Burtchworks salary survey.

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Benefits of DAS Installation You Probably Need Right Now

Galido

Information Technology Blog - - Benefits of DAS Installation You Probably Need Right Now - Information Technology Blog. In this digital era, communication has been made easier with various channels such as cellular phones, computers, email, and social networking sites. However, these communication channels would only be useful if you have constant quality data connection.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Man Meets Machine: Managing the Digital Workforce

Information Week

It is critical for businesses to design a framework in which their digital workforce will thrive, while pairing it with smart change management and governance approaches.

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Gaining Insightful Understanding of Digital Characteristics

Future of CIO

The digital organization is a complex ecosystem with the blurring line between functions, organizations, and geographic locations. The forward-looking view of the organization is to determine what the future needs to look like, what the digitalization must look like, and how digital leaders can navigate digital new normal and thrive in the exponential digital era.

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How to create a custom helpdesk portal in 2 hours

mrc's Cup of Joe Blog

Summary: The m-Power Development Platform is a low-code development platform that lets you create enterprise-class web applications without coding. This video takes you on a deep dive into m-Power’s build process, walking you through a start-to-finish helpdesk portal development project in under 2 hours. Development speed is one big advantage of the m-Power Development Platform.

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Reinforce Digitalization in the Boardroom

Future of CIO

Organizations of the future are increasingly exhibiting digital characteristics in various shades and intensity. The new paradigm arises out of new knowledge, the emergent trends can shape the behavior of future enterprises and some have been happening already. BoDs as top leadership roles need to envision, proactively influence changes, reinforce digitalization and lead the organization towards its future confidently.

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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5 (more) ways that IT will change in the next 5 years (Part 2)

mrc's Cup of Joe Blog

Summary: Fueled by recent trends, the role of the IT department is changing. What trends are driving these changes, and how will they impact IT? In the second part of our two-part series, we explore 5 more ways that IT departments will evolve in the next 5 years. photo credit: nvokicka via pixabay cc IT departments used to control technology because it was complicated and difficult for end users to obtain and use.

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The Monthly “Digital IT” Book Tuning: The CIO’s Debates to Foster IT Innovation Oct. 2018

Future of CIO

Debating is not for stimulating conflicts, but for brainstorming better ways to do things. Due to the changing nature of technology, IT leadership role also continues to involve & shift the focus, to move up the maturity level. More and more CIOs are requested to take more responsibility and many CIOs present the breadth of leadership competency.