CIO Business Intelligence
FEBRUARY 8, 2024
And how well an IT leader deals with and orchestrates vendor relationships can mean the difference between a well-organized and efficient IT operation and a mess that costs an organization millions of dollars without delivering positive results. Here are several key tips for making the most of vendor relationships.
CIO Business Intelligence
SEPTEMBER 21, 2023
“This is the largest change management project in history,” says Greenstein. Embedded AI Embedding AI into enterprise systems that employees were already using was a trend before gen AI came along. We’ve never had a technology touch everyone so rapidly.” This is where large language models get me really excited.
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Forrester IT
OCTOBER 22, 2020
The business intelligence (BI) vendor consolidation trend that started earlier in 2019 continues. It was one of the first vendors to offer reporting and analytics on mainframes! Today, TIBCO announced its intent to acquire Information Builders, Inc. IBI) — one of the oldest players in the market.
CIO Business Intelligence
APRIL 19, 2024
Acknowledging the potential this trend offers for a foreign exchange company like Travelex, Hans van der Waal, the company’s global IT director, is constantly looking for more strategic ways to unlock the power of data to service their travel card customers. “So So much so that we’re now extending the project to other territories.”
Spearline Testing
SEPTEMBER 22, 2020
Recognizing this, a growing customer experience trend that is transforming global communications is phone number testing. Improved vendor management and leverage to improve carrier pricing or apply SLA penalties. It can easily cause customer churn and then further ruin brand reputation. Improved NPS/CSAT and brand reputation.
CIO Business Intelligence
MARCH 26, 2024
There’s absolutely an overarching trend we’re witnessing of organizations entering into more strategic partnership agreements to ensure access to critical talent and expertise,” says Greg Sarafin, global alliance and ecosystem leader at EY. Double down on vendor management.
CIO Business Intelligence
JULY 7, 2022
It might take anywhere from three to six months to onboard a new IT vendor, and during that time, the clock is ticking. Whatever problem the vendor is being brought on to solve is only getting worse. Meanwhile, the trend seems to be toward a more complex and burdensome approvals process. Vendor Management
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