What To Expect On Singles’ Day 2018

Forrester IT

artificial intelligence (AI) B2C marketing chief marketing officer (CMO) ebusiness strategy Holiday 2018 online retail retailSingles’ Day, the world’s largest online shopping festival, is celebrating its 10th anniversary. There’s no doubt that we will see another record-smashing year, although gross merchandise volume (GMV) will no longer be the highlight. Singles’ Day has always been Alibaba’s testbed for new business models and technologies, and this year is no exception.

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Top 10 Smarter With Gartner Articles in 2018

CEB IT

Smarter With Gartner added five new categories in 2018. Below are most-read articles for 2018: 5 Trends Emerge in the Gartner Hype Cycle for Emerging Technologies, 2018. Gartner Top 10 Security Projects for 2018. Gartner Top 8 Supply Chain Technology Trends for 2018.

2018 Marked 20 Years of Customer Experience Research at Forrester!

Forrester IT

I didn’t want to leave 2018 without noting a milestone for all of us here at Forrester who cover customer experience. It was 20 years ago, all the way back in September of 1998, when we inaugurated our customer experience research by publishing our first report about CX.

The hype around driverless cars came crashing down in 2018

CTOvision

Big players in autonomous driving like Uber, Tesla, and Waymo had a disappointing 2018, but several startups with a “minimum viable product” made good progress. As 2018 dawned, expectations for self-driving vehicles were sky-high. Waymo, Alphabet’s self-driving car company, was testing fully driverless cars and preparing for a commercial launch in the Phoenix area. Uber was racking up […]. CTO News

Online Holiday Sales Will Grow 14% In 2018

Forrester IT

This blog post is part of Forrester’s Holiday 2018 retail series. Holiday 2018Online holiday shopping in the US is set to grow to $151 billion this year, up 14% from $133 billion in 2017. Total holiday sales will grow at a more conservative 1.7%. All told, we see approximately one-fifth of all US holiday shopping this […].

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Reflection On Web Summit 2018

Forrester IT

Web Summit took place for the third time in Lisbon earlier in November. Over the years, Web Summit has become one of the leading global conferences to discuss everything technology.

Must-Read Editors’ Picks from 2018

CEB IT

The post Must-Read Editors’ Picks from 2018 appeared first on Smarter With Gartner. At Smarter With Gartner, our editorial team publishes hundreds of articles on dozens of topics throughout the year. But, that doesn’t mean we don’t have our favorites that we think executives across the business should read. In the spirit of education and a new year, we gathered those articles from across all the categories to create a must-read list. .

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Customer Experience Index Reveals Brands Lack Human Connection

Forrester IT

Forrester’s 2018 Customer Experience Index (CX Index™) results continue to show that companies are struggling to create and sustain a human connection with their customers.

Highlights From Amazon’s AWS re:Invent 2018

CTOvision

It is hard to digest all the innovations coming out of Amazon’s cloud computing business. There are 1000’s of capabilities already available and each continue to evolve, and major new capabilities are being announced at a rapid pace. The annual re:Invent is a great time to take stock of things, but even this is just […]. Artificial Intelligence Blockchain and Cryptocurrency Cloud Computing CTO Cyber Security News Robots Amazon

Emphasize Emotion In Your Holiday Customer Service

Forrester IT

This blog post is part of Forrester’s Holiday 2018 retail series. customer emotion customer experience Holiday 2018 Customer Experience (CX) customer service emotionAs the holidays approach and the post-holiday return rush quickly follows, a few things will occur simultaneously: hundreds of millions of customers will make purchases, total holiday retail sales will push the $720 billion mark, and millions more will send odd, ill-fitting, or unwanted gifts […].

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4 surprise cloud computing trends for 2018

David Linthicum

So, I’ve put together four cloud predictions for 2018 that you won’t see coming but that should help shape your cloud strategy for the new year. 2018 cloud prediction No. First of all, I hate doing yearly predictions. Also, this is the time of year that every PR firm in the country asks me to read the cloud computing predictions of their clients, which are all pretty much wrong and self-serving.

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And now… presenting the 2018 ESM Wave!

Forrester IT

The Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! Enterprise service management (ESM)! Or if you prefer a more traditional description, we define ESM as: Extending IT service management […]. age of the customer IT process automation IT service management (ITSM) IT services

Biggest data breach penalties for 2018

CTOvision

2018 has already seen companies hit with sizable fines and settlements due to data breaches. Uber’s handling of its 2016 breach has cost it close to $150 million. Weakly protected and heavy-regulated health data has cost medical facilities big, resulting in the US Department of Health and Human Services collecting increasingly large fines. There could be […]. Cyber Security News

Join (in person or online) The People Centered Internet 10 December 2018 To Help Shape The Future of Humanity

CTOvision

Thanks to Constellation Research and the People-Centered Internet coalition, a historic meeting is being convened 10 December 2018 to help ensure humanity is in charge of our own destiny. This event includes key Internet pioneers and next generation change agents coming together to share lessons learned and chart a course for the future. CTOvision will […]. CTO Cyber War Events News

Join us at CX Europe 2018 for insight into customer understanding and other key CX priorities

Forrester IT

CX Europe 2018 is just 10 days from now — Tuesday […].

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Forrester 2018 Mobile Banking Industry Wave™: BBVA Offers World-Class Mobile Banking Services

Forrester IT

Digital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Make It Personal And Reap The Profits

Forrester IT

This blog post is part of Forrester’s Holiday 2018 retail series. Kiran Mani, Google’s managing director of retail, speaking at the National Retail Federation’s September 2018 conference, said that 33% of consumers expect personalized recommendations.[i] B2C marketing Holiday 2018

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‘Tis The Season For Consumers To Still Not Buy On Social Media

Forrester IT

This blog post is part of Forrester’s Holiday 2018 retail series. Holiday 2018 social marketing digital retail retail social media

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2018 AT&T Business Summit: Security “in” and “of” the Cloud

Cloud Musings

While public cloud is undoubtedly an outsized piece of the conversation, news headlines of the latest data breach can make this move a very frightening proposition.

Call for entries: 2018 Building Team Awards

Eric D. Brown

Building Design+Construction's Building Team Awards recognize newly built (opened or occupied January 1, 2017 or later) projects that best exemplify the collaboration between owner, architect, engineer, and contractor to produce buildings that exhibit architectural and construction excellence.

Let’s Make Data Dance At Forrester’s Data Strategy & Insights 2018 Forum

Forrester IT

Join us in Orlando on December 4, 2018 for Forrester’s first-ever Data Strategy & Insights 2018 Forum. We are super excited to bring you razor-sharp focus to the power of data, analytics, and machine learning. Back to dancing, because that is our conference theme — “Insights To Action: For Real This Time.” ” Data is too often […

Learn How To Elevate Digital At Forrester’s Digital Transformation Forum Mumbai 2018

Forrester IT

age of the customer digital transformation DT Forum 2018 Forrester India MumbaiWhile the idea of digital has been around for years now, Indian firms are still at the beginner stage of digital maturity.

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Key Takeaways From Huawei Connect 2018

Forrester IT

Huawei held its flagship Connect 2018 conference in Shanghai from October 10 to 12. The event, which featured more than 200 sessions, attracted over 25,000 visitors and more than 1,500 partners from around the world. By the end of 2017, Huawei’s annual revenue had exceeded US$92 billion — half of which comes from global markets […]. artificial intelligence (AI) Asia Pacific cloud computing containers digital business microservices

Your 2018 Guide To Cyberinsurance Is Here!

Forrester IT

Forrester’s 2018 Guide To Cyber Insurance Today, no one is 100% secure – believing otherwise is hubris of Icarian proportions. This reality is a core reason why more organizations are turning to cyber insurance.

Future Of Work 2018: 10 Predictions You Can’t Ignore

Future of CIO

The following are my “top ten” predictions about how these will change in 2018. And while 2018 will not be “the year the org chart died,” some progressive organizations will begin to phase out traditional org charts for more modern, digital approaches.

‘Tis The Season – Your Customers Might Need A Little Nudge

Forrester IT

On November 5, in line with tradition, a huge array of sparkling displays took place across the UK to celebrate Guy Fawkes night (“Remember, remember, the fifth of November. ”).

BroCon is coming: 10-12 Oct 2018 Arlington VA

CTOvision

Do you know Bro? If you work in the network security world you most likely do. Bro is an open-source network security monitor. While focusing on network security monitoring, Bro provides a comprehensive platform for more general network traffic analysis as well. Bro has successfully bridged the traditional gap between academia and operations since its inception. […]. CTO Cyber Security Events News

Recapping the August 2018 DoDIIS Conference

CTOvision

DoDIIS Stands for DoD Intelligence Information Systems. The yearly DoDIIS conference is sponsored by the Defense Intelligence Agency. It is always a great opportunity for intelligence community technologists to come together and learn from another. For those of us in industry or academia it is a chance to learn the mission needs of government organizations […]. CTO Cyber War News

The Sorry State of Digital Transformation in 2018

Forrester IT

Software eats the world, right? We’ve been saying that for how long now? 1997 in my case, I think.) And we’re still transforming? That’s taking so long is just an indication of just how hard it is for companies to change how they operate.

Is Your Online Holiday Traffic Naughty Or Nice?

Forrester IT

This blog post is part of Forrester’s Holiday 2018 retail series. Holiday 2018 digital retail S&R pros Security & RiskBy now, you have laid out plans for your holiday sales season in hopes of exceeding customer expectations and sales targets. This includes updates to your websites and mobile apps, reward programs for your loyal customers, and adjustments to ads and sale prices as the […].

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Risk Tech, Reg Tech — All The 2018 Tech

Forrester IT

The Forrester Tech Tide™: Risk And Compliance Management, Q2 2018 We recently published our Tech Tide™ report outlining 14 key risk and compliance technologies to track in 2018.

The Forrester Wave™: Managed Security Services Providers (MSSPs), Europe, Q4 2018

Forrester IT

I published my first Forrester Wave™ today, covering the managed security services provider (MSSP) market in Europe.

Five Ways To Plan For B2B Journey Mapping Success

Forrester IT

Journey mapping can be an energizing and eye-opening exercise in customer empathy. As advisors to B2B CX and Marketing Leaders in the Forrester Leadership Boards (FLB), we come along on many journey mapping “journeys”.

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Customer Experience Trends In China, 2018

Forrester IT

What are the CX trends that will impact customer loyalty and help you build competitive advantage? Look at what China reveals about the future of customer experiences. Until only a few years ago, most CX pros would have scoffed at talks of China as an innovator.

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VIVA TECH 2018

Forrester IT

From Thursday to Saturday, more than 70.000 visitors will attend the third edition of VIVA TECH in Paris, one of the largest digital and tech conferences in Europe. The aim is to celebrate innovation and to help start-ups and businesses to grow.