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The US Government Might Get (Even More) Serious About CX

Forrester IT

If a bipartisan group of Congresspeople succeeds, the White House’s Office of Management and Budget (OMB) will increase both the oversight and visibility of US government efforts to improve customer experience (CX).

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What US Manufacturers Need to Know about AI Regulatory Compliance

IT Toolbox

The post What US Manufacturers Need to Know about AI Regulatory Compliance appeared first on. Staying ahead of AI compliance regulations. Here’s what manufacturers need to know.

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Five Things Consumers Told Us About Their 2023 Holiday Shopping Plans

Forrester IT

Here's a sneak peak on how US consumers plan to shop this winter holiday season.

Retail 365
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Top 5 things to know about EU-US data privacy

Tech Republic Security

For companies with data users in both the EU and the US, laws protecting users' privacy vary. Tom Merritt lists five things to know about EU-US data privacy.

Data 207
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An Adult Conversation About Estimates

Speaker: Beekey Cheung, Software Consultant, Professor Beekums, LLC

We are excited to be joined by Beekey Cheung, a software consultant and blogger known as Professor Beekums, who has helped many leaders and teams go from fearing estimates to using them appropriately. He'll walk us through the value of estimates, how to overcome the hesitancy many have in giving them, and how to provide better estimates.

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10 Rising US Tech Hubs to Know About

Information Week

With 31 designated tech hubs vying for a cut of the $500 million in CHIPS Act money meant to spur innovation, rural and urban areas outside of historical tech-heavy regions are getting attention.

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US Secret Service warns about increased cyberattacks against MSPs

Tech Republic Security

The US Secret Service has warned organizations about a rise in hacks of MSPs and offers advice on how to beef up security.

Security 211
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Architect Your Organization for Effectiveness, Productivity, and Joy

Speaker: Ron Lichty, Consultant: Interim VP Engineering, Ron Lichty Consulting, Inc.

We are excited to welcome Ron Lichty, co-author of a seminal book on managing software teams and a well-known speaker, who will walk us through the latest thinking, best practices, and on-the-ground experiences structured around key questions about effective organizational structures: How, when and how often do we split teams?

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics. Embrace automation, collaborate with new technology, and watch how you thrive!

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Product Design & Customer Experience: An Innovative View on Inclusive Product Development

Speaker: Dan Jenkins - Human Factors & Research Lead – DCA Design International

Inclusive design is about designing for as diverse a range of people as possible. It is a philosophy that encourages us to consider how size, shape, age, gender, sexuality, ethnicity, education levels, income, spoken languages, culture and customs, and even diets shape the way we interact with the world.

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Serverless and Containers: How to Choose the Right Application Strategy

Speaker: Tolga Tarhan, Senior Vice President, GM AWS Services at Onica

We will hear about specific use cases where organizations leveraged serverless refactoring, containerization or a combination of both solutions, that resulted in improved performance, availability, and scalability. Join us to learn how you can unlock the benefits of the modern tech stack!