Remove Applications Remove Artificial Intelligence Remove Insurance Remove Virtualization
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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

Insurance 131
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AI 101: A beginner’s guide to the basics of artificial intelligence

Dataconomy

With the rise of AI-generated art and AI-powered chatbots like ChatGPT, it’s clear that artificial intelligence has become a ubiquitous part of our daily lives. But amidst all the hype, it’s worth asking ourselves: do we really understand the basics of artificial intelligence? What is artificial intelligence?

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Aflac virtualizes the customer enrollment experience

CIO Business Intelligence

The traditional in-person process of insurance agents meeting with prospective customers to discuss policies, sign paperwork, and load it into the company’s client/server system came to a complete halt. Because we are an insurance company, what we are is a promise on a piece of paper,” says then-CIO Richard Gilbert. “We

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

That is why artificial intelligence (AI) is playing a key role in enhancing and personalizing customer communication in the contact center. 24/7 chatbots and virtual assistants that can answer or redirect simple and common inquiries. The initiative used the AWS Cloud for deploying and scaling AI applications.

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Can you spot the hidden theme of CSO’s Future of Cybersecurity summit?

CIO Business Intelligence

Few things are changing as much as GenAI as a tool for creating content, automating customer service, serving as a virtual assistant, and providing workplace collaboration tools. Since then, the applications of the technology have exploded. Artificial Intelligence, Cybercrime, Events Learn more and register here.

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How Serious Is The Lack Of Machine Learning Talent?

The Accidental Successful CIO

The person with the CIO job understands that the future belongs to artificial intelligence (AI). However, at banks, insurers and other financial companies their use of artificial intelligence is being especially hampered by a scarcity of data and talent. Why Hiring AI Talent Is So Hard To Do.

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Impact of technology on insurance industry

Hacker Earth

Like every other industry, the global insurance sector, worth over $5 trillion, has undergone an immense overhaul because of disruptive technologies in recent years. According to PwC’s 2017 Global InsurTech Report, the challenges the insurance industry faces in their ability to innovate are. Artificial Intelligence.