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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

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Aflac virtualizes the customer enrollment experience

CIO Business Intelligence

The traditional in-person process of insurance agents meeting with prospective customers to discuss policies, sign paperwork, and load it into the company’s client/server system came to a complete halt. Because we are an insurance company, what we are is a promise on a piece of paper,” says then-CIO Richard Gilbert. “We

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Salesforce debuts Zero Copy Partner Network to ease data integration

CIO Business Intelligence

The zero-copy pattern helps customers map the data from external platforms into the Salesforce metadata model, providing a virtual object definition for that object. “It Zero-copy integration means teams access data where it lives, through queries or by virtually accessing the file. You can do flows and automations on it.

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Amazon launching ‘Amazon Clinic,’ a virtual health service intended to treat a variety of conditions

GeekWire

The Seattle tech giant announced Tuesday that it’s launching “Amazon Clinic,” a new virtual care platform that uses message-based interaction to connect customers with third-party telehealth providers. The service will initially operate in 32 states, and does not yet accept insurance. (Amazon Image).

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

24/7 chatbots and virtual assistants that can answer or redirect simple and common inquiries. One of the solutions aimed to improve customer experience and agent efficiency in insurance company contact centers by creating an automated summary of customer-agent calls and chats. and responding to customers’ moods and emotions.

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Impact of technology on insurance industry

Hacker Earth

Like every other industry, the global insurance sector, worth over $5 trillion, has undergone an immense overhaul because of disruptive technologies in recent years. According to PwC’s 2017 Global InsurTech Report, the challenges the insurance industry faces in their ability to innovate are. Talent (87%). IT security (53%). Blockchain.

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Patient data is at greater risk than ever. AI can help

CIO Business Intelligence

Sensitive personal and medical information can be used in multiple ways, from identity theft and insurance fraud to ransomware attacks. Defending healthcare organisations As Rench points out, securing generative AI applications and using generative AI to enhance security needn’t be costly.