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Oracle updates Fusion Cloud CX with CDP, B2B buying features

CIO Business Intelligence

Oracle has updated its Unity Customer Data Platform (CDP) with new features to help enterprises improve customer experience and engagement, and optimize marketing spend. Unity CDP is part of Oracle’s Fusion Cloud Customer Experience (CX) suite.

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Does CX Matter To The Enterprise Cloud? Absolutely!

Forrester IT

Over the last several months, our cloud analyst team has been asked to explore the question, “does customer experience (CX) matter to the enterprise cloud?” Our immediate answer […].

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Towards automation: improving the B2B customer experience

TM Forum

Communications service providers (CSPs) and their peers in the cloud and ICT spaces are gearing up for a showdown in business-to-business (B2B) markets. Read this e-book to understand: Which enterprise verticals service providers are targeting to grow their B2B businesses.

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CSPs strengthen B2B security offerings

TM Forum

Orange, Telefónica, and Verizon each made moves this week to expand their security service offerings for enterprises, signaling the growing importance of managed security among revenue growth opportunities for communications service providers (CSPs). through an agreement with US cloud-based security supplier Qualsys.

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Oracle adds AI capabilities to its Fusion Cloud CX

CIO Business Intelligence

Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. In May 2022, Oracle integrated its Customer Data Platform into its service software inside Cloud CX. Cloud Computing, Oracle

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The July 2023 Multi-Cloud Briefing: Generative AI for the Enterprise

CIO Business Intelligence

Watch our newest Multi-Cloud Briefing, The Frontiers of Generative AI for the Enterprise , which explores how the convergence of generative AI and multi-cloud technologies is driving the next wave of business innovation. The most profound impact of generative AI will be in the enterprise.

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What are the emerging B2B hotspots for telcos?

TM Forum

Many communications service providers (CSPs) believe that the opportunity for strong revenue growth lies in providing new services to large enterprises. Yet no killer B2B application has emerged to give CSPs immediate and sustained business growth. Enterprise-article-Dean-placing-the-right-bets.png. external_url.

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