Forrester IT

SEPTEMBER 20, 2019

(Co-authored with Nancy Lin, Senior Associate) The Hong Kong Monetary Authority (HKMA) recently announced 8 new virtual banking licenses in the market and their operators will all launch new digital-only banks there before or in early 2020.

Banking 235

Banking Virtualization Retail Licensing 235

Forrester IT

DECEMBER 29, 2022

The Asia Pacific (APAC) region is at the forefront of central bank digital currency (CBDC) development. China, South Korea, India, and Thailand are proactively piloting retail CBDCs. Most APAC countries are proactively exploring and experimenting with CBDCs.

Banking 195

Banking Retail Development 195

Forrester IT

MAY 17, 2022

With a strong presence on major retailers’ websites and increasing brand awareness among consumers, BNPL is receiving growing attention from the world’s top banks, lenders, and credit card providers. The “buy now, pay later” (BNPL) market is hotter than ever.

Banking 195

Banking Retail How To Financial 195

Forrester IT

FEBRUARY 19, 2019

Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers. But Forrester’s newest research reveals that executives should be just as worried — perhaps even more worried — about another market that is being upended: Small business banking.

Small Business 358

Small Business Banking Retail Research 358

Forrester IT

JULY 30, 2020

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 371

Banking Course Strategy Financial 371

Forrester IT

APRIL 13, 2020

In our research, we found that four key catalysts are driving adoption of digital retail payments in the region: Digitally empowered customers, Digital-savvy regulators, Buoyant digital platforms, and Digitally transforming banks.

Retail 284

Retail Banking Research 284

Information Week

JANUARY 12, 2023

Banks to challenge unfavorable market conditions for the year ahead through strategic investments in technology that could future-proof their services.

Banking 154

Banking Retail Trends 154

IT Toolbox

OCTOBER 12, 2017

Salesforce is rolling out a new CRM application for the retail banking industry as retail banks become increasingly concerned about their ability to compete against new fintech applications coming onto the market.

Banking 133

Banking Retail Cloud Applications 133

Computerworld Vertical IT

APRIL 27, 2023

No one likes banks Think back to the financial crash, when an out-of-control banking sector set in motion a chain of events that left many people today poorer than they were and it’s not hard to figure out why tech firms are finding it easy to chomp away at the core banking business. No one likes the banks any more.

Banking 69

Banking Apple Retail Financial 69

Forrester IT

MAY 31, 2018

Take another not-so-random walk with me, this time as my colleague Peter Wannemacher and I explore what makes USAA a standout performer in our Mobile Banking Benchmark assessment.

Banking 247

Banking Mobile Retail Report 247

Computer Weekly

OCTOBER 26, 2017

The vast majority of retail bank professionals in the UK realise the importance of AI as a tool in their digital transformation efforts

Banking 157

Banking Retail Tools 157

CIO Business Intelligence

FEBRUARY 5, 2024

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 117

Banking Oracle Financial Cloud 117

Forrester IT

SEPTEMBER 26, 2019

And most are thinking like retailers when it comes to personalization — […]. But financial services companies’ current personalization efforts are nowhere near the level necessary to engage increasingly demanding customers.

Financial 341

Financial Retail Company Insurance 341

Forrester IT

SEPTEMBER 22, 2022

Banks around the world are bracing themselves for tougher economic conditions amidst record inflation, rising interest rates, and the war in Ukraine. Forrester has been tracking shifts in retail consumer banking to help banks better understand how to adapt to — and capitalize on — these shifts.

Banking 39

Banking Retail Trends How To 39

Computer Weekly

SEPTEMBER 22, 2017

Traditional banks know they need to modernise IT to retain market share, but replacing legacy systems is like defusing a bomb

Banking 197

Banking Retail System 197

Computer Weekly

JANUARY 11, 2018

The UK retail banking sector is at the beginning of a journey towards to a more competitive future as new regulation hits them

Banking 110

Banking Retail 110

Forrester IT

APRIL 15, 2020

In Asia Pacific, though digital retail payment is growing quickly, there are three key challenges to overcome: Lack of differentiated value for customers, Fragmented standards, Fragmented digital retail payment ecosystems. Trust plays a huge part in the success of any new payment system, and any friction can create obstacles.

Retail 228

Retail System Banking Financial 228

Forrester IT

APRIL 3, 2018

Okay, that’s not exactly what’s happening here, but it sure felt like that to many bank executives who heard the […]. Like a football team captain at a junior high dance, Amazon just sauntered up to a big group of people and started dropping hints about its sweet moves on the dance floor.

Banking 335

Banking Groups Retail B2C 335

CIO Business Intelligence

MAY 16, 2023

When the chief banking officer of a $10.3B community bank visited a competing super-regional branch in her suburban New Jersey neighborhood, she noticed something troubling. Today’s rapidly rising rate environment is driving activity across the country’s 72,000 bank branches 2. Consider the following real-world scenarios. ●

Banking 103

Banking Artificial Intelligence Financial Security 103

Forrester IT

APRIL 15, 2020

In Asia Pacific, though digital retail payment is growing quickly, there are three key challenges to overcome: Lack of differentiated value for customers, Fragmented standards, Fragmented digital retail payment ecosystems. Trust plays a huge part in the success of any new payment system, and any friction can create obstacles.

Retail 195

Retail System Banking Financial 195

Computer Weekly

JULY 21, 2017

Spanish bank now provides its account managers with a mobile terminal, enabling them to access core account management systems from anywhere

Banking 153

Banking Retail Mobile System 153

Computerworld Vertical IT

JANUARY 25, 2023

A group of leading banks is partnering with payment service Zelle’s parent company to create their own “digital wallet” connected to consumer credit and debit cards to enable online or retail store payments. Bank of America, JPMorgan Chase, and four other financial services companies, according to The Wall Street Journal (WSJ).

Banking 75

Banking System Journal Retail 75

Computer Weekly

AUGUST 9, 2016

The Competitions and Markets Authority opens up the banking apps market following an investigation into how to create greater competition in banking

Banking 100

Banking Retail How To 100

CIO Business Intelligence

APRIL 25, 2023

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts. “Most people do not want to go into a bank to do banking.

Banking 98

Banking Financial Microsoft Applications 98

IT Toolbox

SEPTEMBER 14, 2017

While a new study of financial marketing within the retail banking industry has found a far higher recognition of the importance of leveraging customer data, the banking industry remains far and away behind the curve when it comes to embracing proactive Customer Relations Management systems.

Banking 113

Banking Financial Retail Study 113

Computer Weekly

AUGUST 31, 2016

Computer Weekly talks to the man behind the digital challenger bank recently acquired by French retail banking giant BPCE

Banking 138

Banking Retail 138

CIO Business Intelligence

JANUARY 25, 2024

Banking: bots to help both consumers and analysts Like healthcare, the banking sector is poised to nearly triple its chatbot investment by 2030, from $2.45 Banking customers are increasingly using chatbots in their everyday transactions. Banking customers are increasingly using chatbots in their everyday transactions.

Industry 104

Industry Insurance Banking Healthcare 104

Forrester IT

MAY 1, 2019

Sure, your coffee app and online retail store work great. Your banking site takes payments. […]. Little did The Incredibles villain Syndrome know that he was predicting the challenge of digital experiences, and customer experience itself. Those scores are flat or down over the last three years.)

Architecture 351

Architecture Banking Retail Advertising 351

The Verge

JULY 15, 2021

Now, just like Google’s stored cards , PayPal integrations , Amazon Pay , and others, Facebook Pay is opening itself up for use in transactions with participating retailers. We designed Facebook Pay to securely store and encrypt your card and bank account numbers. Interested merchants can sign up here.

Retail 80

Retail System Banking Policies 80

Computer Weekly

APRIL 6, 2017

Traditional retail banks cannot rely on customer loyalty if service levels drop as a result of branch closures and staff cuts

Banking 116

Banking Research Retail 116

Computer Weekly

SEPTEMBER 14, 2016

Clydesdale and Yorkshire group to invest in technology at retail bank while reducing staff and number of branches

Banking 100

Banking Retail Groups 100

Computer Weekly

JULY 13, 2016

Former Google engineers apply their experience to solving the huge handicap that core legacy systems place on the banking industry

Banking 100

Banking Google Retail Engineering 100

CTOvision

MARCH 24, 2020

Capgemini Research Institute surveyed 850 senior executives from seven industries, including consumer products, retail, banking, insurance, automotive, utilities, and telecom. You can download the report here (28 pp., PDF, free, no opt-in). 20% of the executive respondents are […].

Artificial Intelligence 274

Artificial Intelligence Automotive Insurance Banking 274

GeekWire

JULY 3, 2020

The expansion plans are Amazon’s latest attempt to expand its physical retail footprint and take on competitors that offer a hybrid online and in-person shopping experience. Amazon’s big retail push positions the company to better compete with the sizeable brick-and-mortar footprints of Walmart, Target, Kroger, and others.

Retail 140

Retail .Net Artificial Intelligence Banking 140

Forrester IT

SEPTEMBER 18, 2019

Digital banks have disrupted the status quo. Retail banking in the UK has more competition from digital banks than almost any other market, with small business banking a close second.

Banking 51

Banking Small Business Retail Mobile 51

Computer Weekly

NOVEMBER 24, 2016

The government’s Competition and Markets Authority is asking for feedback on its proposals to introduce competition in the retail banking sector

Banking 100

Banking Retail 100

CIO Business Intelligence

APRIL 17, 2024

The retail industry has no shortage of cases on display where generative AI has shown tangible benefits. Suddenly, you can create engaging customer-facing videos at the click of a button,” says Oliver Banks, retail consultant and author of Driving Retail Transformation: How to navigate disruption and change.

Enterprise 126

Enterprise Enterprise Banking Software Development 126