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Banking Functionality Doesn’t Differentiate Banking Software Anymore, But Technology And Ecosystems Do

Forrester IT

Functionality in retail and corporate banking is not highly differentiating anymore. In the future, only those that can support partner solutions in their ecosystem seamlessly can fully cope with banking industry's expanding requirements.

Banking 195
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Banking Software Vendors Won’t Differentiate With Just Functionality For Long

Forrester IT

A few days ago, Forrester published two Forrester Waves, one focusing on retail banking, the other on corporate banking. With these Forrester Waves, we separated off-the-shelf banking back ends for retail and corporate banking for the first time.

Banking 327
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Salesforce cloud CRM launching to help retail banks keep their customers

IT Toolbox

Salesforce is rolling out a new CRM application for the retail banking industry as retail banks become increasingly concerned about their ability to compete against new fintech applications coming onto the market.

Banking 133
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO Business Intelligence

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 119
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Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

CIO Business Intelligence

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts. “Most people do not want to go into a bank to do banking.

Banking 98
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4 industries where chatbots will have the biggest impact

CIO Business Intelligence

Banking: bots to help both consumers and analysts Like healthcare, the banking sector is poised to nearly triple its chatbot investment by 2030, from $2.45 Banking customers are increasingly using chatbots in their everyday transactions. Banking customers are increasingly using chatbots in their everyday transactions.

Industry 105
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Accelerating innovation with cloud-native apps on Microsoft Cloud

CIO Business Intelligence

The financial services sector is undergoing rapid change as fintechs develop convenient, consumer-focused services that were once the province of traditional banks. A modern bank must have an agile, open, and intelligent systems architecture to deliver the digital services today’s consumers want.

Cloud 136