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How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Each company, for example, has its own policy for employee password renewal, making it difficult to nail down a universal standard.

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Why the Internet of Things is also Industry 4.0

The Investing Edge

This post is the second installment of a three-part series on the Internet of Things. Robert Bosch is a German-based global leader in brake and automotive technology that has established a 500-person subsidiary, Bosch Connected Devices and Solutions, to develop sensors and actuators for the Internet of Things (“IoT”).

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How CIOs use AI to elevate CX services

CIO Business Intelligence

The tech researcher says companies will increase their use of AI-enabled tools to augment customer service agents’ capabilities. Some companies are already making significant progress. The companies analyzed 5,000 crunching sounds over six months and created an app that gamers download to cancel it out.

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Four things that matter in the AI hype cycle

CIO Business Intelligence

The capabilities of these new generative AI tools, most of which are powered by large language models (LLM), forced every company and employee to rethink how they work. Retrieval Augmented Generation (RAG) Big AI models read the internet to gain knowledge. Expect this to be standard for database providers in the future.

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The best place for product reviews is … Reddit?

Vox

Tim Goode/PA Images via Getty Images The hive mind of the internet is good, for once. Do you know, based on thousands of reviews across dozens of websites, how unnervingly difficult it is to tell them apart and pick the right one to serve as the centerpiece of your shoebox-size New York City apartment? Reddit, of course.

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The Hacker Mind Podcast: The Internet As A Pen Test

ForAllSecure

And, as my guest will say later in this podcast, these virtual SOCs are like pen testing the internet. That’s where having a SOC as a virtual or managed service makes sense GRAY: All sizes of companies should be doing it for different reasons. As you move into the mid range companies. The same model happens.

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Remotely supporting as a System Administrator

Spearline Testing

Obviously we are a tech company which allows people to work from home, but not everyone wished to do this, so some had never experienced it before. The company uses a system that can remote control computers, but it’s rare that I have to use it. Sometimes the internet drops completely and at other times it works perfectly.