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1&1 contracts Rakuten for German 5G Open RAN network

TM Forum

Germany’s 1&1 AG has given a fillip to Open RAN and the Rakuten Communications Platform (RCP) by contracting Rakuten Group to help build its new mobile network, which will be Germany’s fourth. Its choice of partner to build a virtualized Open RAN 5G network points to Rakuten’s potential to shake up the telecoms industry.

Network 130
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Attack Discovery Software for Telecom Companies

Galido

Information Technology Blog - - Attack Discovery Software for Telecom Companies - Information Technology Blog. Ever wonder what secures 4G and 5G mobile networks from attacks? The mobile network around the world is growing, and digital threats are more common than ever. Protection from sensitive data leakage. Get a Free Trial.

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

And while the company prides itself on the wide knowledge of its store employees, no one can be an expert on every product a store sells. Explaining life out here The Hey GURA assistant includes a wide-ranging “life out here” knowledge base, echoing Tractor Supply’s corporate brand message.

Retail 114
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How to shift to intent-driven automation

TM Forum

The idea of intent-based networking has been kicking around the telecoms industry since at least 2017. our recent report on intent in autonomous networks. such as how to incorporate resources and interfaces that are outside the intent-based components of the system.

How To 130
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Will cognitive networks enable better conversations in the future?

Spearline Testing

The increasing complexity of networking environments. Network managers face the challenge of managing increasingly complex networking environments. In parallel, modern enterprise networks have evolved from being mainly hardware-driven to a software-driven fusion of virtual and physical networks.

Network 60
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How CIOs use AI to elevate CX services

CIO Business Intelligence

The tech researcher says companies will increase their use of AI-enabled tools to augment customer service agents’ capabilities. Some companies are already making significant progress. The companies analyzed 5,000 crunching sounds over six months and created an app that gamers download to cancel it out.

Banking 131
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Proving your worth: Strategies to validate and elevate your IT service department

CIO Business Intelligence

It comes down to consistently demonstrating your value and dispelling any doubts in key company stakeholders. This involves analyzing key metrics like resolution times, ticket volumes, knowledge base usage, and call data. This resulted in a significant cultural shift towards enhanced operational efficiency and responsiveness.

Strategy 111