article thumbnail

Quality Assurance in Education: Editorial Oversight and Beyond

Kitaboo

Quality assurance in education serves as a crucial foundation, ensuring the delivery of impactful learning experiences for students. While most people associate quality assurance with editorial oversight, it goes beyond just that. Here are reasons why quality assurance in education is paramount.

article thumbnail

Measuring KPIs to Improve Call Center Quality Assurance

Spearline Testing

Passing the test Call center KPI tracking often involves exhaustive call testing; voice call quality testing, call connection testing, remote agent connection testing , latency testing, and symmetrical and asymmetrical collaborative tool testing, to name but a handful. Net Promoter Score (NPS) This is the big one. The gold standard.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to manage data integration during an acquisition

CIO Business Intelligence

But adopting modern-day, cutting-edge technology is only as good as the data that feeds it. Cloud-based analytics, generative AI, predictive analytics, and more innovative technologies will fall flat if not run on real-time, representative data sets.

Data 130
article thumbnail

Seattle data analysis startup lands $250K after winning Madrona Venture Labs competition

GeekWire

LinkedIn Photos) A startup that helps data teams at consumer packaged goods companies (CPG) analyze and visualize their data through an artificial intelligence platform won a Madrona Venture Labs startup formation competition on Sunday. The company aims to help business teams at CPG companies access data and generate analysis.

article thumbnail

UpRTC has eyes on your WebRTC Infrastructure 24/7

Spearline Testing

Well, good news; at Spearline, we have a powerful scheduling tool that will execute test scripts in front of your WebRTC application at any interval throughout the day and night, alerting you to issues before your users even notice. Is your beauty sleep interrupted with nightmares of bad user experiences throughout the week? New to Spearline?

article thumbnail

What is predictive analytics? Transforming data into future insights

CIO Business Intelligence

Predictive analytics definition Predictive analytics is a category of data analytics aimed at making predictions about future outcomes based on historical data and analytics techniques such as statistical modeling and machine learning. billion in 2022, according to a research study published by The Insight Partners in August 2022.

Data 145
article thumbnail

Loud and clear: IVR testing tools ensure the highest quality in global customer-facing call quality

Spearline Testing

With this in mind, we have developed a comprehensive IVR testing solution for you to track call and data flows to your agents irrespective of location. Let’s take a look at just how our testing tool can shore up your IVR system integrity. Our IVR testing solution fits seamlessly into this model. New to Spearline?

Tools 78