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AWS launches no-code service AppFabric with generative AI assistance

CIO Business Intelligence

Amazon Web Services (AWS) on Tuesday unveiled a new no-code offering, dubbed AppFabric, designed to simplify SaaS integration for enterprises by increasing application observability and reducing operational costs associated with building point-to-point solutions. AppFabric, which is available across AWS’ US East (N.

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

This helps to create empathetic and personalized communication that meets customers’ needs and is tailored specifically to them. AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation.

IBM 126
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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

Insurance 132
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Is it SaaS, IaaS, or NaaS?

CIO Business Intelligence

Let’s look at 3 prime examples: Software-as-a-Service (SaaS) Infrastructure-as-a-Service (IaaS) Network-as-a-Service (NaaS) SaaS is defined as any software application delivered and accessed via the cloud in a subscription-based offering. Examples include Amazon Web Services (AWS) and Microsoft Azure.

Network 104
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5 ways to maximize your cloud investment

CIO Business Intelligence

Migrating infrastructure and applications to the cloud is never straightforward, and managing ongoing costs can be equally complicated. Refactoring applications to take advantage of cloud-native services is vital to maximizing cloud ROI. The requesting team works only at the application layer.

Cloud 124
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Turning boulders into pebbles: behind Westpac’s cloud journey

CIO Business Intelligence

But the wholesale move to Azure is only the latest chapter in an ongoing program of change at Westpac, which already claimed a dual cloud environment, albeit one in which Amazon Web Services (AWS) had historically played host to the bulk of its cloud-based applications and services.

CTO 98
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What you need to know about IoT in enterprise and education

CIO Business Intelligence

Together these tools can help reduce carbon emissions, optimise processes and asset maintenance, and enable organisations to better comply with sustainability regulations and meet long-term green and operational goals. . billion in 2021, with some estimates putting the expected value as high as $2,465.26 billion by 2029.

Education 137