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Towards automation: improving the B2B customer experience

TM Forum

Communications service providers (CSPs) and their peers in the cloud and ICT spaces are gearing up for a showdown in business-to-business (B2B) markets. Read this e-book to understand: Which enterprise verticals service providers are targeting to grow their B2B businesses. Which business models service providers favor in B2B markets.

B2B 130
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Go-To-Market Strategy: Three Steps To Intentional Segmentation And Route-To-Market Decisions

Forrester IT

A one-size-fits-all go-to-market strategy is nonexistent, but B2B organizations need a methodology in place to support the creation of an audience-focused go-to-market strategy.

Strategy 195
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B2B growth is coming, but how can CSPs capture it?

TM Forum

According to a recent TM Forum report for telco growth, more than 50% of surveyed (communications service providers) CSPs are optimistic about the growth of B2B revenues in the next five years. That B2B will bring a new wave of growth in the future has been accepted by most CSPs. Challenges to expanding B2B business.

B2B 130
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Discovering value in B2B and B2B2X ecosystems

TM Forum

Some digital offerings, like entertainment and gaming, could monetize untapped B2C opportunities, but the lucrative B2B segment offers the greatest opportunity to help industry verticals differentiate and tap into high-margin revenue streams. The B2B/B2B2X opportunity in the era of 5G is enormous. Analysts predict.

B2B 130
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Data mining for B2B churn and loyalty management in India and South Asia

TM Forum

However, the problem of identifying and predicting churn can differ between B2B and B2C customers. In this paper, we review a number of B2B churn prediction solutions from other domains, and draw lessons from B2C markets to prepare a framework for B2B churn prediction for India and South Asia markets. B2B churn modelling.

B2B 130
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What are the emerging B2B hotspots for telcos?

TM Forum

Yet no killer B2B application has emerged to give CSPs immediate and sustained business growth. As such, many of the technologies that CSPs are now deploying for 5G era operations are part of the effort to broaden reach or are being packaged up and sold as a service to boost the IT-centric capabilities of B2B offerings.

B2B 130
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ATD banks on B2B digital transformation

CIO Business Intelligence

But B2B companies have not been entirely immune to the shift toward digital services, with many of late launching transformations of their own centered around revamping old ways of conducting business in a new world. The tire distributor’s integration layer, for example, is deployed across a hybrid cloud architecture.

B2B 79