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The change management Informatica needed to overhaul its business model

CIO Business Intelligence

We still operated our core license and maintenance business, but we changed everything, including CRM, revenue recognition, reporting, and customer success to support the new cloud business operating model. We knew we had a unique opportunity to build a new end-to-end architecture with a common AI-powered data model. Today, we’re a $1.6

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The Value of Business Architecture (Part II)

Future of CIO

Business Architecture (BA) should play a critical role in designing and managing future businesses that become truly proactive and move up the organizational maturity level by turning multidimensional factors impacting business models, business operations, and business reputation.

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A comparative assessment of digital transformation in Italy

CIO Business Intelligence

In other industries, and mostly in SMEs, digital transformation can happen in a non-organic way through piecemeal projects. But until there’s a change in corporate will and the CIO’s vision combines with other management to drive a full-scale project, success can only be measured by the strength of the corporate culture.

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My API story: Helping CSPs achieve business agility

TM Forum

At CGI, we help our customers in their digital transformation journey by modernizing legacy systems with purpose-built and future-ready solutions aligned to industry standards. TMF 656 - Service Problem Management. TMF 649 - Performance Management Threshold API. TMF 655 - Change Management. Where do you use them?

Agile 130
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my API story: Helping CSPs achieve business agility?

TM Forum

At CGI, we help our customers in their digital transformation journey by modernizing legacy systems with purpose-built and future-ready solutions aligned to industry standards. TMF 656 - Service Problem Management. TMF 649 - Performance Management Threshold API. TMF 655 - Change Management. Where do you use them?

Agile 130
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Kyndryl bets on partnerships, consulting arm to redeem itself

CIO Business Intelligence

Slaga said that the company was prioritizing existing accounts by activating its open integration platform — Bridge and adding consulting partners based on the industry sector. “For new customers, Kyndryl Consult may go through the transformation advisory group.

IBM 133
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Toyota transforms IT service desk with gen AI

CIO Business Intelligence

Ballard is also the technology executive responsible for both the company’s battery electric vehicle (BEV) platform as it shifts to electrification, and its digital platform engineering and architecture organization, and he counts on conversational AI and generative AI as major components to transform HR and IT service requests.