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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester IT

Yet when I surveyed hundreds of business and IT […]. Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Eighty-two percent of enterprises use CRM.

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Generative AI’s change management challenge

CIO Business Intelligence

Despite headlines warning that artificial intelligence poses a profound risk to society , workers are curious, optimistic, and confident about the arrival of AI in the enterprise, and becoming more so with time, according to a recent survey by Boston Consulting Group (BCG). A lot has happened since that last survey on attitudes to AI in 2018.

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IT leaders’ AI talent needs hinge on reskilling

CIO Business Intelligence

Rethinking talent strategies To address its AI crunch, TE Connectivity just launched a four-tier training program that will range from basic education about AI and how to use it in office jobs to ways engineers can use AI to help design specific products.

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Top automation pitfalls and how to avoid them

CIO Business Intelligence

And there were many things that could’ve derailed the project that had less to do with technology and more with business processes, change management, and controls. We have to figure out how to use and leverage them in ways that are legitimate, and build solutions that are ethical for clients and end users.”.

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How to create a culture of innovation

CIO Business Intelligence

This is how they get innovation to flourish.”. Prianka Nandy, chief information and technology officer at Special Olympics International, had no choice but to rethink how to innovate after in-person events were canceled during the pandemic. Change Management, Innovation, IT Leadership, IT Strategy

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7 sins of digital transformation

CIO Business Intelligence

Focusing on the technology, not business outcomes According to a recent Gartner survey , the most critical digital transformation outcome is to excel at customer and employee experiences. There’s often ambition to address all or most problems, but that can leave the system user behind.

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CDO resumes: 5 tips for landing a chief data officer role

CIO Business Intelligence

According to the survey, 80% of the top KPIs that CDOs report focusing on are business oriented. Here are tips from technology resume experts on how to write the ideal resume for chief data officer positions, along with one shining example. Analytics, Careers, Data Management, IT Leadership, Resumes Focus on transformation.

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