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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester IT

Yet when I surveyed hundreds of business and IT […]. Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Eighty-two percent of enterprises use CRM.

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4 steps to connect change management and DevOps

CIO Business Intelligence

In fact, according to a recent survey, three-quarters of leaders have adopted DevOps into their operations. The challenge some companies face, however, is the change management of the structured approach for handling alterations within a development cycle. Change management brings consistency to DevOps.

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Generative AI’s change management challenge

CIO Business Intelligence

Despite headlines warning that artificial intelligence poses a profound risk to society , workers are curious, optimistic, and confident about the arrival of AI in the enterprise, and becoming more so with time, according to a recent survey by Boston Consulting Group (BCG). A lot has happened since that last survey on attitudes to AI in 2018.

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Survey: Execs eager to implement generative AI, but few know how

CIO Business Intelligence

Overwhelming majorities of executives around the world are planning to spend money on generative AI this year, but very few are truly ready for the technology, according to a survey released today by the Boston Consulting Group.

Survey 132
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Chief AI officers in demand as IT leaders expect gen AI productivity boost, survey finds

CIO Business Intelligence

For its AI Priorities Study 2023 , Foundry surveyed IT decision-makers who have either implemented AI and generative AI technologies in their organizations, have plans to, or are actively researching them. Top of those AI priorities for now is generative AI, with 56% of respondents eager to learn more about it.

Survey 132
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Your Data Culture Is DOA

Forrester IT

In our 2023 Data Literacy and Culture Survey, we uncovered key insights about the state of data culture in organizations. Shockingly, nearly half of employees lack the ability to search for existing insights and struggle to find reports, datasets, and insights.

Data 451
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To Accelerate Transformation, Think Beyond The RFP When Seeking Services Partners

Forrester IT

They can and should be partners in strategic thinking and bring to the table industry best practices, creative design, operational execution, and organizational change management. The Forrester Analytics Global Business Technographics® Business And Technology Services Survey, 2019 revealed […].

Survey 312