Innovation without disruption: virtual agents for hyper-personalized customer experience (CX)
CIO Business Intelligence
JUNE 12, 2023
Virtual Agent, or VA, is the next natural step for significantly better customer and business outcomes. For situations in which VAs directly interact with external customers, IBM reports the average intent recognition is 70%. What is a VA? VAs can hyper-personalize even routine interactions. per contained conversation.
Let's personalize your content