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Innovation without disruption: virtual agents for hyper-personalized customer experience (CX)

CIO Business Intelligence

Virtual Agent, or VA, is the next natural step for significantly better customer and business outcomes. For situations in which VAs directly interact with external customers, IBM reports the average intent recognition is 70%. What is a VA? VAs can hyper-personalize even routine interactions. per contained conversation.

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IBM Think: How AI could make big virtual events better than in-person alternatives

Computerworld Vertical IT

IBM Think , the firm’s iconic (and now-digital) annual customer event, took place this week and I was again reminded how firms like IBM with internal video competence and studios do these things better than those without. Disclosure: Most of the vendors mentioned are clients of the author.

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This Microsoft Flight Simulator video highlights 40 years of PC gaming changes

The Verge

Microsoft kicked off its virtual Ignite conference today with a look back at how Microsoft Flight Simulator has changed since its introduction in 1982. map out the real world into a virtual one. Microsoft’s video begins with Microsoft Flight Simulator 1.0 , which was originally released in 1982 for IBM-compatible PCs.

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Sharing my life story from a virtual perspective

Trends in the Living Networks

Last week on The Virtual Excellence Show our scheduled guest was not able to make it at short notice, so I thought it would be a good opportunity for me to share my own life story and how it relates to the virtual. To get the fuller picture watch the video, or if you prefer you can read a transcript below. We create tools.

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Microsoft reaches a key milestone in its quest to build a quantum supercomputer

GeekWire

. “It’s akin to inventing steel, leading to the launch of the Industrial Revolution,” said Krysta Svore, Microsoft’s vice president of advanced quantum development, in a video outlining the company’s quantum supercomputer roadmap.

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Solarflare: Revolutionizing the way enterprises scale, manage and secure data centers

CTOvision

With over 1,400 global customers, the company's products are widely used in scale-out server environments such as electronic trading, high performance computing, cloud, virtualization and big data. Solarflare's software and hardware are available from leading distributors and value-added resellers, as well as from Dell, HP and IBM.

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Quantum Computing Delivered From The Cloud

Cloud Musings

Photo credit: Shutterstock IBM Cloud is now providing developers with the infrastructure and portal to a 5 qubit quantum computer. This equips them with the ability to build interfaces between classic computers and IBM’s quantum platform. IBM intends to build IBM Q systems to expand the application domain of quantum computing.

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