article thumbnail

Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

Retail 116
article thumbnail

Digital Experience and Security: Turning Unhappy Paths into Happy Paths for Your Customers

CIO Business Intelligence

UX professionals should be aware of the security fatigue that plagues many users. But they should also be aware of the impact of security on happy and unhappy paths. For the password to be secure, these characters should be random, making it difficult to remember them and to identify typos and other errors.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Crafting Training Videos for Employees: A Guide

Kitaboo

Video Content Offers Greater Accessibility and Convenience for Learners Instead of referring to lengthy texts or manuals, employees find it more practical to access concise video tutorials on their mobile devices. It can be used to create and deliver mobile-first training to employees.

article thumbnail

CIAM Balancing Act: Security vs. Customer Experience? Which Should Win in Today’s Landscape?

CIO Business Intelligence

Simultaneously, a Norton report showed that consumers expressed concerns over data privacy and security, with 58% of adults saying that they are more worried than ever about being a victim of cybercrime [2]. While IAM may mitigate some of these issues for internal workforce users, it lacks the ability to secure customer authentication.

article thumbnail

Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy

CIO Business Intelligence

Digitalization is a double-edged sword for banks, especially when it comes to security. A massive shift to cloud and API-based ways of working has made the sector become more agile and innovative, but it has also opened the floodgates for identity theft. Avaya’s research report reveals three critical ways to do so.

article thumbnail

Digital Rights Management Software: Protecting Digital Assets in 2024

Kitaboo

Protecting your digital content helps you prevent piracy, combat unauthorized access to content, manage distribution rights, and securely share valuable content with users across the globe. It’s a powerful tool for authors, publishers, and content creators across different industries, ensuring your investments are secure in 2024.

article thumbnail

Attack Discovery Software for Telecom Companies

Galido

Ever wonder what secures 4G and 5G mobile networks from attacks? The mobile network around the world is growing, and digital threats are more common than ever. The assessment audits and security software also help to ensure a secure connected world in an age where everyone and every device is connected.