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Microsoft invests €3.2 billion in AI and the cloud in Germany

CIO Business Intelligence

billion in Germany by the end of 2025 to double the artificial intelligence and cloud capacities of its data centers there. The company also wants to train more than 1.2 New data centres After doubling the capacity of its own data centers in Germany in 2023, Microsoft intends to double it again by the end of 2025.

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4 paths to sustainable AI

CIO Business Intelligence

Everything from geothermal data centers to more efficient graphic processing units (GPUs) can help. He also recommends tapping the open-source community for models that can be pre-trained for various tasks. “All All those 13,000 new models didn’t require any pre-training,” he says. Our theory is no.

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Washington state awards $14.5M to aid all residents in getting internet access

GeekWire

Grant recipients will operate hotlines for appointments with digital navigators, provide internet-capable devices, and offer digital skills training. million: The network’s 21 nonprofit Community Health Centers will provide digital navigation services and devices. Grant recipients are: Equity in Education Coalition, $10.2

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO Business Intelligence

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

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AWS to invest $5.3 to build data centers in Saudi Arabia to bolster tech in the region

CIO Business Intelligence

billion in the Middle East kingdom to build data centers and a significant cloud presence in the region. The more the cloud vendor invests in the Gulf country, the more they can partner and sell services in that country,” he said. Amazon Web Services, Cloud Computing, Technology Industry

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Oracle bolsters distributed cloud, AI strategy with new Mexico cloud region

CIO Business Intelligence

Oracle has partnered with telecommunications service provider Telmex-Triara to open a second region in Mexico in an effort to keep expanding its data center footprint as it eyes more revenue from AI and generative AI-based workloads. That launch was followed by the opening of a new data center in Singapore and Serbia within months.

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Salesforce adds Contact Center updates to Service Cloud

CIO Business Intelligence

Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The new updates to the Contact Center include features such as conversation mining and generative AI -driven survey summarization among other features.

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