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Banking on customer experience and security via technology-based innovation

CIO Business Intelligence

Since then, automation has filled the gap in improving customer experience and security. Customer experience and security But as in most industries, customer expectations and security challenges continue to grow along with technological advances. Security and privacy.

Banking 98
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO Business Intelligence

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 116
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Why business resilience depends on software agility

CIO Business Intelligence

In this new reality where a bank can go under in two weeks, and new innovations are fundamentally changing our ways of life (e.g., In a world where companies are defined by the digital services they can deliver, software agility IS business agility, and in turn results in better business outcomes.

Agile 104
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AI, predictive analytics top list of hot technologies for banks

CIO Business Intelligence

Hot technologies for banks also include 5G , natural language processing (NLP) , microservices architecture , and computer vision, according to Forrester’s recent Top Emerging Technologies in Banking In 2022 report. 5G aids customer service. 5G aids customer service.

Banking 145
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Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy

CIO Business Intelligence

Digitalization is a double-edged sword for banks, especially when it comes to security. A massive shift to cloud and API-based ways of working has made the sector become more agile and innovative, but it has also opened the floodgates for identity theft. Avaya’s research report reveals three critical ways to do so.

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SD-WAN Helping Financial Services Achieve Greater Digital Agility, Cybersecurity

CIO Business Intelligence

Those organizations that don’t make that change risk losing their customers to those that adopted an agile, customer-centric approach to business. Three-quarters (74%) of banks experienced a rise in cyber crime since the pandemic began in 2019. SD-WAN can help financial services organizations achieve network agility and security.

WAN 108
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Agility Recovery To Enhance Disaster Recovery Program With Globally Recognized Certification Standard From the MSPAlliance

CTOvision

By Bob Gourley Unified Certification Standard for Cloud & Managed Service Providers Will Serve as Framework for Agility Recovery Partners and Clients. By working with Agility Recovery, UCS audited cloud and managed service providers will be in an optimal position to provide mission-critical IT services to organizations in need.”.