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UPS delivers customer wins with generative AI

CIO Business Intelligence

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says. The LLM gives agents the ability to confirm all responses suggested by the model.

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CIO Australia Webinar: Overcoming Barriers to Application Modernisation with SAP

CIO Business Intelligence

In the first of this two part CIO webinar series ‘Driving business success with true enterprise applications’, a group of leading tech leaders heard from DXC Technology, customer Ventia and analysts Ecosystm about the challenges and benefits of “Overcoming barriers to application modernisation with SAP. Merging app ecosystems.

SAP 98
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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

And while the company prides itself on the wide knowledge of its store employees, no one can be an expert on every product a store sells. Explaining life out here The Hey GURA assistant includes a wide-ranging “life out here” knowledge base, echoing Tractor Supply’s corporate brand message.

Retail 114
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How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Each company, for example, has its own policy for employee password renewal, making it difficult to nail down a universal standard.

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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO Business Intelligence

In the report, Gartner says Oracle differentiates itself from other providers through its enhanced support for Oracle Applications, aggressive IaaS pricing, multicloud services, and variety of distributed and sovereign cloud options. Oracle is helped by the fact that it has two offerings for enterprise applications, says Thompson.

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Generative AI usage gains traction among enterprises: McKinsey

CIO Business Intelligence

The report is based on an online survey conducted in April, which received responses from 1,684 participants globally across multiple industry sectors, company sizes, and functional specialties. Artificial Intelligence, Enterprise Applications, Generative AI

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Making OT-IT integration a reality with new data architectures and generative AI

CIO Business Intelligence

According to Gartner , as much as 75% of operational decisions could be made within an AI-enabled application or process by 2030. The company can also unify its knowledge base and promote search and information use that better meets its needs. These opportunities are significant.