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Making social media happen in government: case study of NSW Department of Education

Trends in the Living Networks

I’m at the launch meeting of the social media community of practice set up by Institute of Public Administration NSW (IPAA). At the conference I wrote about the case study of Queensland Police , which is a great example of government bodies creating value through social media.

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Axiata and Infosys adopt openness as a strategy

TM Forum

In order to achieve Axiata’s goals, the two partners are adopting “openness” as a strategy, including a collaboration on a commercial open radio access network (RAN) deployment that aligns with the TM Forum’s Open Digital Architecture (ODA) and Open APIs. Watch the video.

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Using social media to track and drive organizational success metrics

Trends in the Living Networks

This week I was MC for the AHRI HR Technology conference , and ran one of the workshops on the following day, on Creating Results Using Social Media. One of the many topics discussed was the use of social media to track metrics and correlate these with organizational success metrics. Get going with social media.

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Telco inspiration at the Digital Transformation World Series

TM Forum

I’m always energized by the DTWS and the numerous opportunities it provides to learn from and be inspired by some of the best minds in our industry – as well as the chance to connect with so many customers, partners, and colleagues across the various presentations and networking sessions. Microsoft momentum in telecoms.

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DTWS: Telia's path to zero-touch automation

TM Forum

As Telia Company ramps up its digital transformation it is using automation to improve customer experience through faster service delivery and has zero-touch automation in its sights, notably for network slicing. ” Zero-touch automation comprises the idea that a network essentially sorts itself, its services, and its problems out.

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Launch of Social Media Strategy Framework

Trends in the Living Networks

Today we launch our Social Media Strategy Framework. This provides guidance and a frame on how organizations can approach engaging with social media, following in the tradition of our highly popular frameworks such as Web 2.0 Framework , Future of the Media Lifecycle , and Influence Landscape. Use social media yourself.

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7 Shifts: The Future of Social Media and Internal Communications

Trends in the Living Networks

Melcrum recently released a report on How to use social media to solve critical communication issues , with as usual some great case studies and many practical insights. I was asked to write the closing section in the report, on The Future of Social Media and Internal Communications. Below is my article in full.

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