Innovation without disruption: virtual agents for hyper-personalized customer experience (CX)
CIO Business Intelligence
JUNE 12, 2023
Virtual Agent, or VA, is the next natural step for significantly better customer and business outcomes. For example, you might present a customer with a choice of channels for engagement such as chat, phone, and social media. Can on-premises enterprises with highly complex environments deploy VAs? What is a VA? Absolutely.
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