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Innovation without disruption: virtual agents for hyper-personalized customer experience (CX)

CIO Business Intelligence

Virtual Agent, or VA, is the next natural step for significantly better customer and business outcomes. For example, you might present a customer with a choice of channels for engagement such as chat, phone, and social media. Can on-premises enterprises with highly complex environments deploy VAs? What is a VA? Absolutely.

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What is a virtual assistant and how to become one

Dataconomy

What is a VA (virtual assistant): This question opens the door to a modern profession that encapsulates the fusion of technology, administrative skills, and the evolving nature of the workforce. VAs have the capability to remotely access essential documents How does a virtual assistant work? What exactly does a virtual assistant do?

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Seattle’s newest unicorn: Rec Room raises $100M as social gaming popularity fuels big growth

GeekWire

On a video call from the hospital where he and his wife welcomed a baby boy over the weekend, CEO and co-founder Nick Fajt was excited about the 5-year-old startup he’s been raising into a unicorn in Seattle, where a majority of top tech companies operate in enterprise software or cloud computing. GeekWire File Photo).

Social 144
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Sharing my life story from a virtual perspective

Trends in the Living Networks

Last week on The Virtual Excellence Show our scheduled guest was not able to make it at short notice, so I thought it would be a good opportunity for me to share my own life story and how it relates to the virtual. To get the fuller picture watch the video, or if you prefer you can read a transcript below. We create tools.

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Workplace video communication app Voodle raises $6M to combat ‘Zoom fatigue and Slack overload’

GeekWire

Voodle puts a new spin on workplace communication with its TikTok-like app meant to replace long video calls or text-based notes with bite-sized selfie-oriented video clips. Many of its employees previously worked together at Pixvana, which built immersive video editing software and raised $20 million.

Video 117
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zSpace: Immersive Exploration For Collaboration, Design, Training and Education

CTOvision

We see great potential for this firm in enterprise IT including workforce training and education, product marketing/sales, product design and executive level decision support. An overview of zSpace is available in the video at this link and embedded below: [link]. To read more please log in. Not a member yet?

Education 257
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Online Training Solutions and the Art of Enterprise Training Delivery

Kitaboo

Online training solutions, in the form of animations, videos, audios, and other media can be accessed via web browsers using the corporate Intranet or personal internet. Webinars and Virtual Classrooms: A webinar is a training session which is delivered online using video conferencing software. Download Now!

Training 103