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The multi-faceted digital transformation of Barcelona City Council

CIO Business Intelligence

The project stands out for its social commitment by addressing emerging problems such as loneliness in the elderly,” Santillana says. Ethics and social responsibility are fundamental elements in decision-making and the implementation of new solutions.” Artificial Intelligence, CIO, Digital Transformation, Innovation, IT Leadership

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SAP poaches Microsoft exec as its new global head of AI

CIO Business Intelligence

SAP has appointed a new global head of artificial intelligence, Walter Sun, after the previous post-holder quit to found her own AI startup. For the past 18 years, Sun worked at Microsoft, most recently as VP of AI for its business and applications platform group. Enterprise Applications, SAP

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. That is why artificial intelligence (AI) is playing a key role in enhancing and personalizing customer communication in the contact center.

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What are decision support systems? Sifting data for better business decisions

CIO Business Intelligence

With organizations increasingly focused on data-driven decision making, decision science (or decision intelligence) is on the rise, and decision scientists may be the key to unlocking the potential of decision science systems. Decision support systems vs. business intelligence DSS and business intelligence (BI) are often conflated.

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What is NLP? Natural language processing explained

CIO Business Intelligence

Natural language processing definition Natural language processing (NLP) is the branch of artificial intelligence (AI) that deals with training computers to understand, process, and generate language. NLP applications Machine translation is a powerful NLP application, but search is the most used.

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Exploring the pros and cons of cloud-based large language models

CIO Business Intelligence

As a result of ongoing cloud adoption, developers face increased pressures to rapidly create and deploy applications in support of their organization’s cloud transformation goals. Cloud applications, in essence, have become organizations’ crown jewels and developers are measured on how quickly they can build and deploy them.

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Salesforce earmarks $250 million for AI startup investment

CIO Business Intelligence

The company emphasized the potential gains for application software possible through the use of AI in its initial announcement of investments in four AI-driven companies. Hearth AI, an agent-relationship management company, is dedicated to creating AI that can understand human social networks.