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AI bots for customer experience: trends, insights, and examples

CIO Business Intelligence

Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. Here’s an example of how this could work: A customer calls his car insurance company after being in a minor fender bender.

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Getting a foothold in the 5G applications ecosystem

TM Forum

Application developers have a critical role to play in generating innovative uses of 5G networks, as T-Mobile in the US made clear with its recent. Yet there has been no stampede by communications service providers (CSPs) to repeat the attempts made during the early days of 4G to create an application ecosystem.

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Immersive Learning: The Future of Education with Virtual Reality in K–12 Schools

Kitaboo

Among many such methods, one important method showing immense potential is virtual reality technology. Virtual reality technology makes use of headset devices to impart immersive educational experiences through a 360-degree lens. For this very reason, the virtual reality market is expected to grow at a CAGR of 30.7%

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3 examples of organizations improving CX with self-composed AI

CIO Business Intelligence

The most powerful applications of AI help organizations do more with less without compromising – rather in many cases enhancing – their customer experience, from AI-powered bots that accelerate problem resolution to AI digital co-workers that supercharge agent performance. Our advice: start with small-scale, attainable applications (e.g.

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Automotive lessons in 5G-enabled manufacturing have wide application

TM Forum

Proving new use cases and applications is foundational to this succeeding as it demonstrates the business case for investment. The Catalyst demonstrates three 5G-enabled applications for automotive manufacturing. Present technology can be the limiting factor in reconfiguring and deploying next-gen manufacturing systems. IoT standards.

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Don’t ignore virtual reality as you plan the future workplace

CIO Business Intelligence

Two years ago, the consulting giant started shipping many of its recruits virtual reality headsets instead. At the same time, it created a virtual world or “metaverse” that enables employees to socialize, form teams, conduct training, and collaborate. “We More business applications are on the way. Next step: the office. “We

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Joint Base Lewis-McChord will test 5G for augmented and virtual reality missions

GeekWire

The Department of Defense is funding an effort to use 5G to support mission planning, training and operations using augmented reality or virtual reality. Joint Base Lewis-McChord in Washington state is participating in a $600 million Pentagon program to test the use of 5G connectivity for high-tech applications. Army Photo).