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Senkyu: MTN Uganda’s new way to say ‘thank you’ loyalty program

TM Forum

Rebuilt and expanded customer loyalty program, called Senkyu, to acknowledge customers and drive innovative ways to redeem points, including integration with digital payments, which improves financial inclusivity in Uganda. MTN Senkyu is a unique loyalty program in Uganda and goes beyond typical telco reward schemes. external_url.

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SAP, IBM Consulting partner to offer genAI-based services

CIO Business Intelligence

Thursday’s partnership, according to the companies, will help them jointly provide generative AI use cases and services to enterprises for business processes and platform architecture. Through the Value Generation partnership initiative, IBM intends to provide next-generation reference architectures that enable a clean core approach.

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Verizon Business Group transforms customer and partner experience

TM Forum

The merged Verizon Business Group (VBG) undertook North Star, a flagship program, to consolidate the Enterprise Architecture (EA) and transform Verizon into a customer-centric organization. The North Star EA program modernized systems, boosted enterprise efficiencies, and ensured scalability.

Groups 130
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What is a data architect? Skills, salaries, and how to become a data framework master

CIO Business Intelligence

The data architect also “provides a standard common business vocabulary, expresses strategic requirements, outlines high-level integrated designs to meet those requirements, and aligns with enterprise strategy and related business architecture,” according to DAMA International’s Data Management Body of Knowledge.

Data 132
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How BayCare Health System excels in raising data literacy

CIO Business Intelligence

So if we can see the data behind low appointment times, we can create incentive programs to book those slow times. Once we set up a data architecture that provides data liquidity, where data can go everywhere, we had to teach people how to use it. Good data programs need mechanisms for standards and version control.

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

The rural lifestyle retailer, with more than 2,200 stores across the US, caters to the needs of rural residents with a wide variety of products on its shelves. In addition, Hey GURA has become part of Tractor Supply’s new employee training program, Mills adds. Artificial Intelligence, CIO 100, Digital Transformation, Retail Industry

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My API Story: Faster integration and value realization

TM Forum

Why do you believe in TM Forum’s Open API program? The Open API program has been the driving force behind creating a plug-and-play model for integration of various Digital OSS/BSS applications. STL has also been contributing to several of these programs and looking forward to making more contributions to the community.